Kaltura Mediaspace

Accessibility statement for Kaltura MediaSpace

This accessibility statement applies to City, University of London’s MediaSpace website (https://mediaspace.city.ac.uk). Kaltura MediaSpace is an online video and audio hosting platform for staff and students.

This website (MediaSpace – https://mediaspace.city.ac.uk) is run by Kaltura Inc. for City, University of London. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.


How accessible this website is

Our goal is for this website (MediaSpace – https://mediaspace.city.ac.uk) to be fully accessible and usable for all users regardless of ability.

Kaltura MediaSpace resources are accessible via the website or via the MyMedia link on Moodle. Kaltura is designed to be accessible from a variety of devices and operating systems.

Kaltura has a captioning service which is applied automatically to all content uploaded from September 27th 2020. Captions can be edited for accuracy.

We know some parts of this website are not fully accessible:

  • Many active elements are not accessible to users navigating Kaltura MediaSpace using a keyboard

For more on this please refer below and to the accessibility page and Voluntary Product Availability Template (VPAT) for Kaltura published September 2018.


Feedback and contact information

If you need information on this website (MediaSpace – https://mediaspace.city.ac.uk) in a different format like accessible PDF, large print, easy read, audio recording or braille, contact:

We’ll consider your request and get back to you in 5 working days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions (https://www.city.ac.uk/about/contact).


Reporting accessibility problems with this website

If you find some content or a document that is not accessible you should speak to the owner of the content or your module leader or your personal tutor or your course officer in the first instance about how they can provide an alternative.

We are always looking for ways to improve the accessibility of this website (MediaSpace – https://mediaspace.city.ac.uk). If you find any problems not listed on this page or you think we’re not meeting accessibility requirements, contact:

For more information about IT Services for students please visit the website listed below.
Student Hub: IT Services


Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).



Contacting us by phone or visiting us in person

To get in touch with someone to discuss accessibility issues for this website (MediaSpace – https://mediaspace.city.ac.uk) please contact:

For more information about IT Services for students please visit the website listed below.
Student Hub: IT Services



Technical information about this website’s accessibility

City, University of London is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance Status

This website (MediaSpace – https://mediaspace.city.ac.uk) is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.


Non-compliance with the accessibility regulations

Kaltura MediaSpace publishes an Accessibility Conformance Report (VPAT) which has details of conformance to A and AA standards, and outlines features where the standard is supported with exceptions. Examples of exceptions to the AA standard include:  

Contrast (Minimum) 

  • Some buttons do not provide sufficient contrast. When Windows High Contrast themes are used some elements become low in contrast. 

Focus Visible 

  • Most elements provide a visible keyboard focus indicator. The MediaSpace skip link does not appear in recognizable form when it receives keyboard focus at the start of pages’ tab order.  
  • Some elements are missing any form of visible keyboard focus, or focus indication is of poor contrast. 

 Keyboard navigation 

  • In the Kaltura Video Editing Tool, several controls related to customising questions are not keyboard accessible, including the elements to add or randomize questions. 
  • The capability to rearrange questions relies on drag-and-drop mouse usage that is not supported for keyboard use. 
  • In Kaltura MediaSpace, when the “Load More” button is activated, programmatic focus is moved to the top of the overall list rather than being set at the point from which the user can review the additional content. This forces keyboard-only users to manually navigate back to their former location to review the new content. 
  • A “WYSIWYG” editor for editing a video’s description utilizes a contenteditable attribute that has never been well supporteby screen readers. Recognising, activating, using, and confirming the results of this editor are only possible with advanced screen reader features. 
  • When a custom date picker control in Kaltura MediaSpace appears, it is rendered at the end of the page order and programmatic focus is not moved to it. 
  • Further, none of the date elements are in the tab order. 
  • Video preview images in Kaltura MediaSpace can only be triggered with a mouse. 
  • Active elements related to each video in Kaltura MediaSpace are initially hidden but appear on mouse hover or when the first video element receives keyboard focus in the tab order. This significantly lengthens the tab order and also prevents users of assistive technology, such as speech input software, from having direct access to these controls. 
  • In Kaltura MediaSpace, the site search Submit button can only be activated with a mouse click, as it does not receive keyboard focus. 
  • Similarly, the element Create New Chapter in Kaltura MediaSpace is inaccessible from the keyboard. 
  • A Chapter timeline bookmark slider in Kaltura MediaSpace cannot be controlled by screen readers. 
  • In the Kaltura Video Editing Tool, a keyboard conflict occurs between the use of the Space key to control video playback and elements that are natively activated using that same key. 
  • In Kaltura MediaSpace, some controls that should support the Space key to activate do not, instead requiring the Enter key. 

Through the provision of workshops and online guidance, City encourages content creators to ensure that newly created content is fully accessible.


Content that’s not within the scope of the accessibility regulations

Content uploaded before September 2020 might not have captions. These can be requested retrospectively through https://mediaspace.city.ac.uk.

If you find a document that is not accessible you should speak to the owner or module leader in the first instance about an alternative.



What we’re doing to improve accessibility


  • Kaltura is committed to continuously improving their accessibility capabilities.
  • Kaltura works with industry partners, clients, and members of the community to keep at the forefront of accessibility for video. This includes striving to fulfill accessibility guidelines such as 508, CVAA, and WCAG 2.0 AA.
  • Through the provision of workshops and online guidance, City is encouraging content creators to ensure that newly created content, PDFs and MSOffice documents are accessible.
  • We are enabling automatic machine captioning of all content uploaded after September 28th 2020.


Preparation of this accessibility statement

This statement was prepared on 19th September 2019. It was last reviewed on 21st September 2020.

This website (MediaSpace – https://mediaspace.city.ac.uk) was last tested in September 2018. The test was carried out by Kaltura Inc.