Accessibility statement for Turnitin Feedback Studio

This accessibility statement applies to City, University of London’s Turnitin Feedback Studio which is accessed through Moodle. Turnitin Feedback Studio is an online anti-plagiarism and feedback platform for staff and students.

This website (Turnitin Feedback Studio) is run by Turnitin and is used by City, University of London under license. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.


How accessible this website is

Our goal is for this website (Turnitin Feedback Studio) to be fully accessible and usable for all users regardless of ability.

We know some parts of this website are not fully accessible.

For more on this please refer below and to the accessibility page and Voluntary Product Availability Templates (VPATs) for Turnitin.


Feedback and contact information

If you need information on this website (Turnitin Feedback Studio) in a different format like accessible PDF, large print, easy read, audio recording or braille, contact:

We’ll consider your request and get back to you in 5 working days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions (https://www.city.ac.uk/about/contact).


Reporting accessibility problems with this website

If you find some content or a document that is not accessible you should speak to the owner of the content or your module leader or your personal tutor or your course officer in the first instance about how they can provide an alternative.

We are always looking for ways to improve the accessibility of this website (Turnitin Feedback Studio). If you find any problems not listed on this page or you think we’re not meeting accessibility requirements, contact:

For more information about IT Services for students please visit the website listed below.
Student Hub: IT Services


Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).



Contacting us by phone or visiting us in person

To get in touch with someone to discuss accessibility issues for this website (Turnitin Feedback Studio) please contact:

For more information about IT Services for students please visit the website listed below.
Student Hub: IT Services



Technical information about this website’s accessibility

City, University of London is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance Status

This website (Turnitin Feedback Studio) is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.


Non-compliance with the accessibility regulations

Turnitin have published a set of Voluntary Product Accessibility Templates (VPATs) which have details of conformance to A and AA standards for different components of Turnitin Feedback Studio, and outlines features where the standard is supported with exceptions.

Peermark Interface – Examples of exceptions to the AA standard include:  

Non-text content 

  • Some buttons do not indicate that they open a menu
  • Some buttons do not have valid labels indicating their purpose

Use of colour

  • Different color options for the text in the Tools dialog do not have textual equivalents indicating what color is present.


  • The action of placing a comment in the document is only available to mouse only users and not keyboard users.

Page titled

  • The pages in the application do not have meaningful titles indicating which page the users are in

Contrast (minimum)

  • Some buttons do not have sufficient color contrast ratio.

Images of text

  • The main content, which is critical for understanding the text and content, is structured using an image and not text. As a result, the content is not available to assistive technology users, such as screen reader users, to be able to perform tasks like adding comments or reviewing comments specific to a location or text in the content.


  • Horizontal scrolling is present when the application is zoomed to 400%. As a result, users have to go back and forth when trying to read the text.


Content that’s not within the scope of the accessibility regulations

If you find a document that is not accessible you should speak to the owner or module leader in the first instance about an alternative.



What we’re doing to improve accessibility

  • Turnitin is committed to continuously improving their accessibility capabilities. Their accessibility program aims to incorporate accessibility into the entire product development lifecycle to ensure that their website and applications are accessible and usable by everyone regardless of disability or circumstance.
  • Through the provision of workshops and online guidance, City is encouraging content creators to ensure that newly created content, PDFs and MSOffice documents are accessible.


Preparation of this accessibility statement

This statement was prepared on 19th September 2019. It was last reviewed on 21st September 2020.

This website (Turnitin Feedback Studio) was last tested between 2018 and 2020. The tests were carried out by Turnitin.