What is user journey?
An illustration of the steps a user takes to complete a task.
Why should I use a user journey?
- User journeys are great way to communicate what you are trying to achieve with stakeholders.
- User journeys can help you work out how users are going to interact with your system and what they expect from it.
What I learnt from using user journey?
1.User journeys are visual representations of how users achieve goals in their existing circumstances; does not cover all possible sequences.
2. User Journeys shows interactions with different touchpoints; does not describe them in detail.
Example 1: User Journey
I used Lucidchart for the creation of the above user journey, which was submitted for the information architecture assignment.
What is in a user journey?