Back in February, I attended the Doctoral Students’ Open Day for Social Sciences at the British Library. This was a great opportunity to experience the British Library from the point of view of an advanced researcher (as opposed to my previous experience of using it whilst doing my Information Science Masters course). After an introductory talk, which … Continue reading British Library Open Day for Social Sciences Researchers→
As far as propositions go, spending a no expenses spared* night at a plush Manchester hotel with your employer picking up the tab isn’t the worst. But throw in the phrase ‘networking opportunity’ and all of a sudden a shiver runs down my spine, all of my neck muscles tense and I quickly reach for … Continue reading I’ve Had My FIL: #interlend15→
A good range of academic institutions were represented and most of the attendees were responsible for staff training within their library service. It seemed that for many of them “staff training” was synonymous with “staff development” and was quite a structured programme managed by one person or team; quite different from here at City where we have staff training, and staff development is much more self-motivated , individualised and ad hoc .
The afternoon started with Samantha and Derek‘s Courses and Conferences Sharing Sessions at City University. Their main themes:
Sharing knowledge within library teams; models of support & good practice.
Culture of contribution. Staff Development Group.
Recording training events; technical difficulties sharing feedback. Staff blog!
Staff Feedback sessions; promoting a culture of sharing info, and developing other skills eg presentation.
Challenges: timing, attendance, engagement and content. Haphazard nature of reporting back.
Next we had Chiara Barontini and Imogen Rooneywith Staff training – the challenges of reaching daytime, evening and weekend staff at Birkbeck College. Obviously Birkbeck largely caters for evening and weekend courses, and their library service reflects this – it is open 24/7 – always with library staff, rather than just security personnel. This was a difficult choice but felt necessary to achieve consistency. Their main points:
1 hour staff training a week vital. Unsociable hours; so turnover quite high. Trying to maintain same level of service at all times; their main challenge.
Include “well-being” in staff training sessions. Not just training in work tasks, but broadening outlook too.
Evaluating training; feedback forms ( straight after training, and termly). Opportunity for staff to express what they’d like more/less of.
Challenges: main one is timing/scheduling.
Our last presentation was from Kirsty Wallis and Kathryn Brazier: The University of Kent’s LibChats initiative and “innovation through discussion”. I found this particularly interesting as Kirsty and Kathryn were both junior staff members (like myself) who had been given alot of freedom and a very small budget (for tea & cake!) to create a way of sharing new ideas with the service, and stimulate discussion. They ran with it and came up with Libchats – after hours talks/presentations from information professionals that staff would find interesting and useful. They have managed to attract quite a number of speakers on a range of subjects eg Andrew Gray from the British Antartic Survey, and have attracted a good attendance from their colleagues. Their main points:
Building community across the service including different grades.
Reaching out to wider local and academic community and raising the library service’s profile.
Investigating how best to record sessions as they have become so popular.
Injecting fresh approaches and new ideas into the service.
Challenges: maintaining quality of speakers, time, small budget eg travel expenses etc.
As with most workshops/courses, meeting others with similar but different experiences was the most rewarding part of the afternoon, and we had an opportunity to quiz the presenters as well as all contribute to the discussion. I thoroughly enjoyed it, and I may have learnt a thing or two as well…
Last year (ahem – well this is amnesty week!) I attended the BLA Christmas Event – Social Media in Libraries. Held at Regent’s University College, it was nice to see an old colleague and also to meet famous faces from the world of Library Social Media! We were sent some pre-event reading in the form … Continue reading BLA Christmas Event – Social Media in Libraries→
On Friday 9th October, CILIP will be holding their New Professionals Day 2015. I attended this event in 2014 and found it both useful and inspiring. There were around 60 delegates, from across the country. The majority were, like me, just starting out on their careers, but some of the attendees had been in the … Continue reading CILIP New Professionals Day, 2014→
I recently attended the above training session and we discussed posting a blog for an event that was already featured. It was decided that another viewpoint would be of interest but as Sam had written such a well-balanced and comprehensive report (read it here), I did not feel another was necessary (especially one of my newbies!) … Continue reading Blog Post Amnesty Drop-in→
Recently, we’ve had a lot of Customer Services training here in Library Services. There’s been three sessions set up, run by Angela Tickner from Quest Coaching and Development Ltd, who’s done similar training for City before. I wanted to use this space to reflect on my attendance at one of the sessions, on 13th August … Continue reading Customer Services Training, August 2015→
WARNING: This blog posts contains an unusually high number of acronyms. Read at your own risk. In early July I attended the EIUG conference in Dublin. This year it was held as a joint conference with the IIUG (Irish Innovative User Group) as Innovative have attracted several new Irish customers recently, including Trinity College Dublin, … Continue reading EIUG (European Innovative User Group) 2015→