Tag Archives: User Services

Dance craze or design tool? Bodystorming at UXLibs II

via GIPHY Sadly it turns out that the above is not an accurate representation of bodystorming and I did not learn how to do the classic Carlton dance. Bodystorming is actually a design technique where you imagine that your new product or service exists and act out using it.  Some shops do this by getting an … Continue reading Dance craze or design tool? Bodystorming at UXLibs II

Whose library is it anyway? Thoughts from the CPD25 conference: Managing the Learning Environment (25th November 2014)

In 2014 I attended two CPD25 events on managing student behaviour. The first, held in March, was called ‘Managing Student Behaviour’, and was split between Customer Service skills-building in the morning and talks from representatives from different academic libraries in the afternoon. Because such a large part of managing student behaviour involves managing the environment, … Continue reading Whose library is it anyway? Thoughts from the CPD25 conference: Managing the Learning Environment (25th November 2014)