Tag: User Services

Dance craze or design tool? Bodystorming at UXLibs II

via GIPHY Sadly it turns out that the above is not an accurate representation of bodystorming and I did not learn how to do the classic Carlton dance. Bodystorming is actually a design technique where you imagine that your new product or service exists and act out using it.  Some shops do this by getting an…Continue Reading Dance craze or design tool? Bodystorming at UXLibs II

Whose library is it anyway? Thoughts from the CPD25 conference: Managing the Learning Environment (25th November 2014)

In 2014 I attended two CPD25 events on managing student behaviour. The first, held in March, was called ‘Managing Student Behaviour’, and was split between Customer Service skills-building in the morning and talks from representatives from different academic libraries in the afternoon. Because such a large part of managing student behaviour involves managing the environment,…Continue Reading Whose library is it anyway? Thoughts from the CPD25 conference: Managing the Learning Environment (25th November 2014)