We want your feedback

Design, Deliver and Develop Library Services

Last year we asked you for your feedback to help improve Library Services and you responded in droves. Over 4,300 students took part in at least one university survey, including 73.9% of final year undergrads who took part in the National Student Survey. You can find out more about the changes that have taken place around the university on the university’s website.

Your feedback is instrumental in designing, delivering and developing your Library Service. We’ve made lots of improvements over the past two years, much of which has been as a direct result of student feedback. So please keep the feedback coming, it really does make a difference.”

Louise Doolan, Director of Library Services

These are just some reasons why you should give your feedback. In the past two years we have made the following changes to Library Services.

Cold Food policy

You can now bring cold food into the all libraries. To stop other students being disrupted we only ask that the food is cold, that it isn’t smelly or messy, and that you use the bins afterwards. So far this scheme has been very successful.


Library Essentials

Library Services have introduced a new series of short workshops to help you get up to scratch on all aspects of Library Services. From Getting to know CityLibrary to employability workshops these series will help you get the most from Library Services during your time at City.

Opening Hours

  • Northampton Square Library and Cass Learning Resource Centre are both open 24/7 during exams (in January and May)
  • Northampton Square is now open between Christmas and New Year
  • We have also introduced regular Sunday opening throughout term time at Gray’s Inn Place
  • The new Graduate School Library Centre is open for the same hours as the University Library during term time.

newsletter entrance exit

More seats for you

Following feedback we have added:

  • More seats than ever in all the libraries.
  • A new Welcome Zone in the Cass Learning Resource Centre designed to support interactive student engagement
  • A new group study room at Gray’s Inn Place Library
  • A completely new silent study computer lab on level 6 of the University Library
  • 53 new study spaces (and counting) on levels 5 and 6 of the University Library

More Stuff on shelves

In the last two years, acting directly on feedback from you, we have:

  • Dedicated funds set aside to buy books recommended by you. Suggest a book to Read for Research or More Books and we will buy it.
  • Expanded print and e-book collections using student-led selection models
  • Expanded e-journal collections across all subject areas
  • Purchased new databases to support education
  • Purchased additional Bloomberg terminals
  • Introduced fiction collections at the University, Cass and Law libraries.

Borrow More Books newsletter

Easier Services

  • We introduced CityLibrary Search, a new resource discovery tool, making it easier for you to search a wide range of Library resources from a single search bar. We have made several smaller improvements to how it works because of feedback from you.
  • You can now pay fines online to help you manage your library account.
  • You can now book a 1-2-1 with a subject Librarian through our “one click” system.
  • You can check our LibAnswers website for any FAQs.