Your Voice, Our Action – Exams special

Thank you for your feedback. We enjoyed getting out from behind the Library Service Desk to talk to you and we loved collecting your comments from the walls over the 2 week period. We especially liked the fact that 97% of comments about library staff were extra lovely! We’ve looked at every single comment. While a few of your suggestions will take longer term consideration, we’re pleased to say that we can make some immediate improvements in time for the exam season.

  • 3.5% of all comments were concerned by noise levels. We’re always trying to create a good mix of study spaces whilst maintaining that the Quiet and Silent Study Spaces stay as such. From Monday 24th April we are trailing a new text (SMS) service at Northampton Square Library. Text us on 020 3322 6359 between 10am – 7pm if you’re finding it too noisy to study.
  • 78% of comments about opening hours wanted 24/7. While we cannot offer 24/7 throughout the year we have expanded our offering during key times across two locations. Our resources to support 24/7 opening are limited and the provision is also subject to the approval of the University Executive Committee, taking account of our location in a residential neighbourhood and other factors.  The current provision gives 24/7 opening during 13 weeks of the year at either Cass or Northampton Square – and these periods are timed to coincide with the busiest revision and exam periods in the academic calendar.
  • Many of you commented that it was hard to find space to study at times. During exams season we have trialled Bookable Silent Study Spaces at Northampton Square Library – we’re pleased to say that this is now a permanent service. We are trialling the same at Cass LRC this year. We’d also like to remind library users to take breaks outside the library and not to forget to take belongings with them so someone else can sit down to study.
  • If you’re looking for a computer – there are many secret computer labs in the lesser-trod corridors of the Drysdale Building, check for availability.
  • We had many positive comments about library resources, and also some feedback that you would like more. Don’t forget to use the More Books and Read for Research schemes, where you can recommend books for the library to buy. We’ve added over 3,111 books to our collections so far.

Take a look at the infographic below:

Library Loves… Feedback by Library Services

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