City’s Library Services Team has been awarded the Customer Service Excellence (CSE) Standard. The standard assesses a huge number of elements and criteria, including feedback from library users, to determine the highest quality service.
This is something we could not have achieved if it was not for the help of our wonderful customers, both students and staff, who assisted in talking with the CSE assessors and who help us run a successful service in different ways.
Our assessors picked up on several factors relating to our relationship with our students. Our social media game was praised as being beyond the standard and, without your interaction with our tweets and posts on CityLibrary News, Instagram, Twitter and Facebook, these efforts would be wasted – so thank you so much for interacting with us online as well as in person.
We were also commended on our commitment to continuous improvement where, really, it is you who drive this, you who make us a success. Without your engagement with our Feedback pop-ups, for example, we would not know how we do better – because it is what You Say that We Do. We are currently looking at the feedback we received last month but you can let us know at any time what we are doing well and what are not doing well at our Help Desks where you can talk to our staff or fill out a form.
So thank you for making us a Customer Service Excellence success!
Thank you for helping us celebrate 125 years of City. As our anniversary year draws to a close we would like to remind you that Part 2 of the exhibition The Story of City: life, learning and legacy will run until the end of December, so please visit while you can. The exhibition is open to all and is located at the foot of the Great Staircase in the Pavilion, University Building.
The second part of the exhibition explores everyday life during the early years of the Institute. Find out more about the academic and social activities of the Institute. Learn about the origins of Student Union Mascot, King Carrot and travel back to the 1896 opening to the general public of Clerkenwell who enjoyed access to the swimming baths and entertainments in the Great Hall.
On display are items from the City Archive including student exercise books and early prospectus. You can also see a reproduction of the time capsule which was buried under the Foundation Stone of the College Building in 1894. Visit the online exhibition where you can find out more and examine in detail digital replicas of a selection of documents, such as this 1923 laboratory workbook of Telegraphy student Philip de la Haye le Marquand.
We would love to hear your thoughts on the exhibition, please share your feedback or your memories of City in the comments below.
The Northampton Square Library will be open from 10am to 6pm between Friday 27th and Tuesday 31st December, 2019. Security staff will be present, and yule be able to borrow items using the elf-service machines as usual.
If you are planning to visit the Library to study or revise over the festive holidays, then check out our opening hours and plan ahead.
All libraries will reopen on Thursday 2nd January, with Northampton Square and Cass libraries open 24/7 until the January exam period is wrapped-up.
Please note: access for SCONUL users is permitted during Library-staffed hours but restricted during 24/7: see the Library website for more information.