Services and Resources Status Updates

Have you ever wondered why a library resource is not working or wanted to check if there is any upcoming system maintenance? You can now quickly do so, by checking our Current status of library services and resources page!

We knew that having a centralised place to check would make your life easier, so we worked hard to produce a tool that would clearly show you the status of Library Services’ core systems and services. So now, in one place, we are able to highlight to you known issues and periods of service disruption, and provide you with information on alternatives where necessary.

On that page you will be able to check the status of our online resources, services and spaces. Specific major issues are highlighted at the top, but you can click on each category to get more details on what is happening (an alert shows next to a category when there is an issue related to it), and learn about other potential issues:

  • In Online resources are listed current issues with library resources and news items about upcoming maintenance, as well as workarounds for known issues. If you have found an issue with a resource, this page may tell you why. If not, you can report the issue to e-access@city.ac.uk
  • By checking the status of our Services, you will know if any of them is disrupted – did you know that all but one are available at the moment?
  • Currently all our physical Spaces are closed, of course, but this will be a useful page to remember checking when we reopen.  

Give it a quick try at https://libanswers.city.ac.uk/systems –  see what’s happening and what will be happening soon!

Library systems downtime

We are upgrading our library systems overnight Monday 16th – Tuesday 17th December.  As a result you may experience intermittent periods of downtime during which you will be unable to:

  • login to online resources
  • see book availability through CityLibrary Search
  • request items, or
  • login to your CityLibrary Account to renew items.

Please plan ahead to conduct research and manage your account ahead of this time.

Library system downtime: March 11th-12th

We are upgrading our library systems overnight Monday 11th – Tuesday 12th March.  As a result you may experience intermittent periods of downtime during which you will be unable to:

  • login to online resources
  • see book availability through CityLibrary Search
  • request items, or
  • login to your CityLibrary Account to renew items.

Please plan ahead to conduct research and manage your account ahead of this time.

Article access: scheduled maintenance Saturday 9th February

Due to scheduled maintenance by one of our suppliers,  direct ejournal and Journal Article links  from CityLibrary Search, Reading Lists, and Google Scholar will not work on Saturday 9th February.

The maintenance will start at 1am on Saturday and last for up to 24 hours.

Links to journals from the Journals A-Z, and the Is it  @CityLibrary links in databases such as EBSCOhost and Web of Science will also be affected.

You will be able to access the articles you need by following the instructions on our FAQs page.

 

City Research Online (CRO) to be closed for maintenance

City Research Online (CRO) will be unavailable between 2am and 8am on Tuesday 31st July 2018 due to scheduled system maintenance.

CRO is expected to be back online at the scheduled time, however, the period of unavailablility could potentially extend until 12pm.

For more information please contact publications@city.ac.uk.

The library apologises for any inconvenience caused.

Advanced Notice of BoB Service Downtime 11th -13th June 2018

Box of Broadcasts (BoB) will be unavailable between 11th – 13th June 2018. This is due to a Bob Home Screen server relocation. 

Learning on Screen are working very hard to minimise the impact of this move on BoB service delivery but it will be necessary to switch BoB off for up to 3 days whilst they move the equipment. 

BoB will be switched off on the morning of 11th June 2018 and will be completely unavailable during this time.Programmes broadcast during the down-period will be available retrospectively for most channels. Please note that Off-Airs can be ordered in advance during the down-time via TRILT and can be prioritised during this 3-day period.

If you have any questions about the above please contact alexandra.asman.1@city.ac.uk or  bob@bufvc.ac.uk

Access to online journals – tonight

Due to a system upgrade you will not be able to access some of our online journals through CityLibrary Search and other links overnight tonight.

The Journals A-Z will also not work during this time.

This work has been scheduled to take place between 1am and 4am on Saturday 17th February to have minimal impact on your use of online journals.

Access to online databases will not be affected.

Library systems: planned downtime

We are upgrading our library systems overnight Tuesday 13th – Wednesday 14th February.

As a result you may experience intermittent periods of downtime where you are unable to:

  • login to online resources
  • see book availability through CityLibrary Search
  • request items, or
  • login to your Library Account to renew items

Please plan ahead to conduct research and manage your account ahead of this period.

 

Library system downtime 19th-20th December

We are upgrading our library systems overnight Tuesday 19th – Wednesday 20th December.  As a result you may experience intermittent periods of downtime where you are unable to:

  • login to online resources
  • see book availability through CityLibrary Search
  • request items, or
  • login to your CityLibrary Account to renew items.

Please plan ahead to conduct research and manage your account ahead of this period.

Advanced notice: Library systems downtime overnight 4th – 5th September

We are upgrading our library systems overnight Monday 4th September – Tuesday 5th September.  As a result you may experience intermittent periods of downtime where you are unable to:

  • login to online resources
  • see book availability through CityLibrary Search
  • request items, or
  • login to your CityLibrary Account to renew items.

Please plan ahead to conduct research and manage your account of this period.