Due to a server move our FAQs will be unavailable for a short time at around 3am on Saturday 26th November. As this work is taking place in the early hours of a Saturday morning it shouldn’t effect too many Library users.
Category: Downtime
Online resources downtime – tonight
Just a reminder that for one hour, between 2am and 8am on 22nd November there will be no access to:
- Login to online resources
- Login to CityLibrary Account (including renewals, placing requests, paying library fees)
- Book availability information from CityLibrary Search
This work is to upgrade our systems and resolve the recent problems that we have experienced with RefWorks.
Please plan your research and renewal of books around this time.
Online resources downtime – 22nd November
For one hour between 2am and 8am on Tuesday 22nd November the following facilities will be unavailable:
- Login to online resources
- Login to CityLibrary Account (including renewals, placing requests, paying library fees)
- Book availability information from CityLibrary Search
This work is to resolve the recent problems that we have experienced with RefWorks.
Please plan your research and renewal of books around this time.
Access to electronic resources on Saturday 29th October
From 5pm – midnight on Saturday 29th October you may experience some intermittent problems accessing our electronic resources whilst our suppliers carry out some maintenance work.
The downtime will not last long, and normal services will be fully restored by midnight.
Box of Broadcasts (BoB) is being upgraded.
During August 2016 Box of Broadcasts is being upgraded. There will be some disruption to service while the upgrade takes place. From September BoB will deliver a whole host of improvements including a fresh look, enhanced video quality and more powerful searching capabilities.
What you will notice immediately on 1 August is that the BoB website will require you to log in differently. Select City University from the drop-down menu and then enter your IT username and password.
When you register for the new BoB, make sure you enter the email address that you previously used to access BoB, so that they can match up both your accounts later.
During August, while the upgrade is taking place, some of the archive content and a few other features won’t be available. Specifically, you won’t be able to access your saved clips and playlists.
By September all the archive content, saved clips and playlists will be fully restored, along with new features including:
- A platform working across desktop, iOS and Android devices
- Media records based on TRILT metadata, supporting more powerful searching capabilities
- Better programme coverage and a permanent archive of content from nine channels: BBC1 London / BBC2 / BBC4 / ITV London / Channel 4 / More4 / Channel 5 / BBC Radio 4 / BBC Radio 4 Extra
- Enhanced video quality
- Better thumbnail previews on search results
- Preview clips before saving
- Label your own clips
- Personalised email alerts when programmes are ready to view
- More detailed citation data.
To find out more watch this short video
RESOLVED – problems with Library systems
Our earlier problems have been resolved and access to e-resources and CityLibrary Account is restored.
Problems with Library Systems
Unfortunately we are experiencing problems with our Library systems. This is affecting access to electronic resources and your CityLibrary Account (including renewing items).
We are working to resolve this as soon as possible.
Apologies for the inconvenience caused.