Category: IC

Services and Resources Status Updates

Have you ever wondered why a library resource is not working or wanted to check if there is any upcoming system maintenance? You can now quickly do so, by checking our Current status of library services and resources page! We knew that having a centralised place to check would make your life easier, so we worked…Continue Reading Services and Resources Status Updates

CityLibrary online

Books on Level 3 Northampton Square

The buildings might be closed but CityLibrary is most definitely open. Whatever help you need accessing and using Library resources and services, there are lots of ways you can get it, including: Online Chat We have extended our Online Chat service so you can now speak to a member of Library staff online from 9am…Continue Reading CityLibrary online

Accessing law e-books

Accessing law e-books

Library Services provides all current City students access to a huge range of e-books, on Westlaw, Lexis and other platforms. What subjects are covered? These titles cover a lot of different law topics: Company & Commercial, Crime, Employment, EU and International Law, Family, Land and Property, Litigation, Tort Law and many more. We give you…Continue Reading Accessing law e-books

Library systems downtime

We are upgrading our library systems overnight Monday 16th – Tuesday 17th December.  As a result you may experience intermittent periods of downtime during which you will be unable to: login to online resources see book availability through CityLibrary Search request items, or login to your CityLibrary Account to renew items. Please plan ahead to…Continue Reading Library systems downtime

CityLibrary gains Customer Service Excellence Standard

City’s Library Services Team has been awarded the Customer Service Excellence (CSE) Standard.  The standard assesses a huge number of elements and criteria, including feedback from library users, to determine the highest quality service. This is something we could not have achieved if it was not for the help of our wonderful customers, both students…Continue Reading CityLibrary gains Customer Service Excellence Standard

Hold that thought: Mind Mapping with MindGenius

Understanding, organising and retaining information can be challenging. While studying and working we often need to compose and organise our written work, understand complex topics and retain information. Mindmapping can be an excellent tool to help us meet these challenges. Depending on the task at hand mindmapping can be useful for almost everyone, but can…Continue Reading Hold that thought: Mind Mapping with MindGenius

Library Services on Thursday 4th July

To allow for a staff development event on Thursday 4th July Library sites will be open for reference and self-service only. Access on that day will only be available to City University students, staff and registered Library users. Normal opening hours will apply. Staffed services will resume at 9am on the following day, Friday 5th July….Continue Reading Library Services on Thursday 4th July

Redesigning the Library Bookings pages

Screenshot of one of the booking page options.

We are giving our bookings pages a new look and want your input. Below are two screen shots for the design of the front page, have a look and let us know which you would find easier to use by clicking on the voting options below. Option A: bookings by category   Option B: bookings…Continue Reading Redesigning the Library Bookings pages

Email reminders

Last night’s upgrade to our system prevented our email reminders from being sent out.  Our suppliers are working to resolve this and we will send them out later today.  In the mean time, you can log in to your Library Account to view the due dates of your items and renew them if necessary….Continue Reading Email reminders