CityLibrary online

The buildings might be closed but CityLibrary is most definitely open. Whatever help you need accessing and using Library resources and services, there are lots of ways you can get it, including:

Online Chat

We have extended our Online Chat service so you can now speak to a member of Library staff online from 9am to 5pm during weekdays. You can find the Online Chat box via the Library homepage.

Ask Us

When Online Chat isn’t available, you can still ask questions and find answers using our Ask Us service. If you can’t find an answer to your question straight away, simply submit a new question and we’ll get back to you with an answer as soon as possible.

Appointments with a Subject Librarian

Our Subject Librarians are available for appointments via Teams or telephone. Book an appointment online or contact your Subject Librarian to arrange a suitable date/time.

Research support

If you need help with your PhD research project, guidance on Open Access publishing via City Research Online or advice relating to Copyright, you can contact a member of our Research Support Team.

Library Guides

Find advice, guidance, tips and useful links via our Library Guides, including subject-specific pages for each School, and information on the types of services and resources available.

Library Guides Homepage

CityLibrary News and Social media

Keep up-to-date with all things Library related by subscribing to CityLibrary News or following us on Twitter, Instagram or Facebook.

Finally, as ever, you can email with your questions, comments and suggestions and use our online feedback form too.


Keep taking care of yourselves, and each other.

Library Staff Love #11: Socialising

Pubs. Coffee shops. Quiz nights. Private parties which come with embossed invitation cards and stringent dress codes. There are many ways in which Librarians choose to spend their time away from the Library.

However, they’re at their best socialising in the workplace.

The thing I love most about CityLibrary (and in fact the world of libraries as a whole) is the engagement with our users- you.

To start with, Librarians are all over social media: exchanging ideas, sharing opinions, Twittertalking to people; and it has become a great way for us to get feedback on the things we do well and the things we could do better. Whether it’s Twitter, Facebook, Instagram or even LibChat, we love to know what you think and to hear about your experiences whilst part of our community here at City, University of London.

Or, if typing and clicking isn’t your thing, why not try Chat Classic? We have staff at service desks across all of our sites (as well as ‘roving’ throughout the Northampton Square Library) who are more than happy to help out with in-person enquiries. Or to just have a natter really.

So do come along, say hello, send us your Tweets and messages, or waive frantically to grab our attention, whatever works for you.