Tag: Feedback

CityLibrary gains Customer Service Excellence Standard

City’s Library Services Team has been awarded the Customer Service Excellence (CSE) Standard.  The standard assesses a huge number of elements and criteria, including feedback from library users, to determine the highest quality service. This is something we could not have achieved if it was not for the help of our wonderful customers, both students…Continue Reading CityLibrary gains Customer Service Excellence Standard

Library Loves Feedback: 18th to 24th November 2019

Image featuring text advertising Library Loves Feedback.

Once again Library Staff will be popping-up across City to find out what you think about Library Services. We want to know what you love and why you love it: plus, your ideas for how we can improve things too. Your feedback makes a difference: we use it to help plan and make changes for…Continue Reading Library Loves Feedback: 18th to 24th November 2019

Subscribe and use CityLibrary News

To keep up to date with what’s happening across Library Services why not subscribe to CityLibrary News? We regularly post stories on topics such as brand new online resources, the latest textbooks purchased, campaigns like Take a Break and service updates, e.g. on our opening hours or bookable study spaces during the exam period. Plus we’re…Continue Reading Subscribe and use CityLibrary News

Library Loves… Feedback: 19th – 23rd November 2018

Library Staff will be popping-up across City this week to find out what you think about Library Services. We want to know what you love and why you love it: plus, your ideas for how we can improve things too. Your feedback really does make a difference: it helps us plan and make changes for…Continue Reading Library Loves… Feedback: 19th – 23rd November 2018

Level 3 at Northampton Square Library

Although the spaces in the Northampton Square Library have been quieter over the summer, library staff have been busy using your feedback to make changes. level 3 can be very loud, reducing noise levels would be very good This was a common theme in our recent feedback campaigns, with many of you suggesting that you…Continue Reading Level 3 at Northampton Square Library

Library Loves… Feedback: 19th February – 23rd February

Over the next week Library staff will be popping-up all over City to gather your feedback. This is your chance to tell us what you love about Library Services and what we could do better.There will  be goodies on offer and the chance to win £10 in Print Credit by entering our prize draw. Your…Continue Reading Library Loves… Feedback: 19th February – 23rd February

Library Loves Feedback Pop-Ups: 20th-24th November

All this week Library Staff will be popping-up across the University to find out what you think about Library Services. We’d like to know what you love and why you love it: plus, your ideas for how we can improve things too. Your feedback really does make a difference: it helps us plan and make…Continue Reading Library Loves Feedback Pop-Ups: 20th-24th November

Your Voice, Our Action – Exams special

Thank you for your feedback. We enjoyed getting out from behind the Library Service Desk to talk to you and we loved collecting your comments from the walls over the 2 week period. We especially liked the fact that 97% of comments about library staff were extra lovely! We’ve looked at every single comment. While a few of your suggestions…Continue Reading Your Voice, Our Action – Exams special

5 ways to take a break: Library-style

It could be because it’s exam season. There could be a coursework deadline looming. Either way, you’ve decided to camp out in the Library: you’ve remembered your water, cold snacks, laptop, and those fluffy slippers to keep your feet comfortably cosy. You’re ready-to-go with an all-night revision-a-thon. Your referencing is going to show Harvard who’s…Continue Reading 5 ways to take a break: Library-style