Library Loves Feedback is back again from 11 to 24 November. During these two weeks there’ll be a lots of ways to tell us your thoughts on CityLibrary. We want to know how and why you love the library spaces, as well as the ways you use them. All the feedback we get is important…Continue Reading Library Loves Feedback
Our Library Loves Feedback campaign will return from Monday 12th to Sunday 25th February. During this time there’ll be a lots of ways to tell us your thoughts on CityLibrary. We want to know how and why you love the library, as well as ways you think we can improve or adapt to better help…Continue Reading Library Loves Feedback February
Tell us what you think. Our feedback campaign, Library Loves Feedback (#LibraryLovesFeedback) is back and runs for two weeks from today….Continue Reading #LibraryLovesFeedback
As we launch into a new year, we thought now would be a good time to highlight six things you might have missed from Library Services (but we definitely wouldn’t want you to) over the last few months:…Continue Reading Six things you might have missed
City’s Library Services Team has been awarded the Customer Service Excellence (CSE) Standard. The standard assesses a huge number of elements and criteria, including feedback from library users, to determine the highest quality service. This is something we could not have achieved if it was not for the help of our wonderful customers, both students…Continue Reading CityLibrary gains Customer Service Excellence Standard
To keep up to date with what’s happening across Library Services why not subscribe to CityLibrary News? We regularly post stories on topics such as brand new online resources, the latest textbooks purchased, campaigns like Take a Break and service updates, e.g. on our opening hours or bookable study spaces during the exam period. Plus we’re…Continue Reading Subscribe and use CityLibrary News
Although the spaces in the Northampton Square Library have been quieter over the summer, library staff have been busy using your feedback to make changes. level 3 can be very loud, reducing noise levels would be very good This was a common theme in our recent feedback campaigns, with many of you suggesting that you…Continue Reading Level 3 at Northampton Square Library