Taking the time to look after yourself

Being in the midst of a global pandemic is not easy for anybody. Having to study or work from home, not seeing friends and family in person, and worrying about our loved ones and our own health makes this a difficult time for all of us.

Continue reading Taking the time to look after yourself

New e-books to help you study at home

We’re constantly updating our collections so that you can access the best resources possible.

Over the last few weeks we have been busy adding new e-books to CityLibrary Search: some of these are brand new titles, including those chosen by you through one of our Recommend a book for purchase schemes; others are digital versions of print books which are inaccessible because of the lockdown.

Here, our Subject Librarians have picked out some highlights from the new items in our collections to help you while you are studying at home. The title links will take you through to the e-book record where you can login to access the full text.

Continue reading New e-books to help you study at home

Extra online resources – temporary access

In order to support students, academics and researchers during the coronavirus pandemic, a number of academic publishers are choosing to make some of their content temporarily free to access online.

We’ve created a special Library Guide to highlight the resources which are now available to you, with instructions on how to access them if a separate log-in or other method is needed.

The guide includes some sources specifically related to the coronavirus pandemic itself, plus there are links to Senate House Library which is also providing special online access to students.

We are updating our guide all the time, so watch out for more databases, e-book platforms and multidisciplinary resources being added in the coming weeks.

If you do come across something which might be useful for your research, assignment or project, please remember that access to these resources and services is time-limited.

If you have problems accessing these resources please contact us via Online Chat.

Keep calm and carry on recommending digital books for us to purchase

Our More Books, Read for Research and Liberating CityLibrary schemes are open for business. If there’s a title we don’t have in the collection which you think we should, tell us.

Each scheme is different, so chose the option which best meets your needs:

More Books (students only)

Tell us what’s missing from the collections, whether it’s a classic text you think every library should have, or a title that just never seems to be on the shelf when you need it. If it costs less than £100 to buy a digital copy we’ll purchase it straight away.

Read for Research (PhD, postdoctoral researchers and staff only)

Suggest titles to help with your research, key works in your field, or texts useful for the research community at City. If it costs less than £100 to buy a digital copy we’ll purchase it straight away.

Liberating CityLibrary (Everyone)

Increase our range of books written by people from a BAME (Black, Asian and Minority Ethnic) background, books by and about LGBTQI+ people, and titles which recognise overlapping identities and experiences such as gender, class, sexuality and disability. If it costs less than £100 to buy a digital copy we’ll purchase it straight away.

All terms and conditions of each scheme can be found on the relevant order page.

CityLibrary’s collections are your collections, so why not help shape their development and growth?

We can’t wait to see what you’d like to buy.

 

 

Services and Resources Status Updates

Have you ever wondered why a library resource is not working or wanted to check if there is any upcoming system maintenance? You can now quickly do so, by checking our Current status of library services and resources page!

We knew that having a centralised place to check would make your life easier, so we worked hard to produce a tool that would clearly show you the status of Library Services’ core systems and services. So now, in one place, we are able to highlight to you known issues and periods of service disruption, and provide you with information on alternatives where necessary.

On that page you will be able to check the status of our online resources, services and spaces. Specific major issues are highlighted at the top, but you can click on each category to get more details on what is happening (an alert shows next to a category when there is an issue related to it), and learn about other potential issues:

  • In Online resources are listed current issues with library resources and news items about upcoming maintenance, as well as workarounds for known issues. If you have found an issue with a resource, this page may tell you why. If not, you can report the issue to e-access@city.ac.uk
  • By checking the status of our Services, you will know if any of them is disrupted – did you know that all but one are available at the moment?
  • Currently all our physical Spaces are closed, of course, but this will be a useful page to remember checking when we reopen.  

Give it a quick try at https://libanswers.city.ac.uk/systems –  see what’s happening and what will be happening soon!

Eikon and Dealogic

We are pleased to announce that we have been able to work with two of our suppliers to bring temporary off-campus access to two important resources that are normally only available on specific PCs: Eikon and Dealogic.

To get access to either resource, email casslibrary@city.ac.uk from your City email account, and a username and password will be issued to you for up to 23 hours. Each username and password is valid from 10:00 BST until the following day at 09:00 BST.  You can request another session by emailing casslibrary@city.ac.uk. We have a limited number of licences for each database, so if all usernames and passwords have been issued, we will add you to a queue and issue you with details when it is your turn.

Refinitiv Eikon

Eikon contains news, analytics and financial content. It also includes a range of prices for multiple assets, fundamentals, estimates and charts. Eikon users can find data from Worldscope, I/B/E/S, Lipper and Asset 4. Use the Excel Add-In to download data and access Datastream.  You can use Eikon via the web or, if you’re on a Windows machine, download it. For more information please see the Cass Library Guides: https://libguides.city.ac.uk/cass.

Dealogic 

Dealogic is a platform used by investment banks to identify M&A opportunities, cover the right clients, evaluate investor appetite and execute deals.  You can use Dealogic via the web. Please follow the instructions available on the Cass Library Guides: https://libguides.city.ac.uk/cass.

CityLibrary online

The buildings might be closed but CityLibrary is most definitely open. Whatever help you need accessing and using Library resources and services, there are lots of ways you can get it, including:

Online Chat

We have extended our Online Chat service so you can now speak to a member of Library staff online from 9am to 5pm during weekdays. You can find the Online Chat box via the Library homepage.

Ask Us

When Online Chat isn’t available, you can still ask questions and find answers using our Ask Us service. If you can’t find an answer to your question straight away, simply submit a new question and we’ll get back to you with an answer as soon as possible.

Appointments with a Subject Librarian

Our Subject Librarians are available for appointments via Teams or telephone. Book an appointment online or contact your Subject Librarian to arrange a suitable date/time.

Research support

If you need help with your PhD research project, guidance on Open Access publishing via City Research Online or advice relating to Copyright, you can contact a member of our Research Support Team.

Library Guides

Find advice, guidance, tips and useful links via our Library Guides, including subject-specific pages for each School, and information on the types of services and resources available.

Library Guides Homepage

CityLibrary News and Social media

Keep up-to-date with all things Library related by subscribing to CityLibrary News or following us on Twitter, Instagram or Facebook.

Finally, as ever, you can email library@city.ac.uk with your questions, comments and suggestions and use our online feedback form too.

 

Keep taking care of yourselves, and each other.

Reduced hours

Library Services is 100% committed to supporting both the study needs and wellbeing of all of our students, staff and library users.

With this in mind, we’re making a number of changes to how we do things in order to make sure your access to resources and services continues with as minimal disruption as possible throughout the coming weeks:

Library closure, increased online services

From 5pm Friday 20th March the Northampton Square Library will be closed until further notice  – all opening times can be found on our website.

  • We have extended our Online Chat hours to 09:00-17:00, Monday to Friday.

 

 

Print resources

All physical items borrowed since 9th March have had the loan period extended and now won’t be due back until 1st June.

Library themed word cloud.Online resources

Library Services subscribe to a wide range of online resources and e-books and we’ve spent the last couple of weeks increasing our e-book availability as much as we can; we’re also working closely with publishers to try gain extra access to titles and publications too.

If an item you need is not available online, please contact us via library@city.ac.uk or on 020 7040 8191 to discuss what options might be available.

Subject, service and resource specific Library Guides are also available online as well as our Ask Us section, and these are constantly monitored and updated.

CityLibrary News and Social Media

We will also do our best to keep you up to date with what’s happening via CityLibrary News and social media including Twitter (@CityUniLibrary).

Extended loans and longer chats

Library Services has auto-renewed the majority of items which were due back from March 9th onwards until June, and any new items borrowed will also be extended longer than normal. There are a few instances where this hasn’t been possible – if this is the case with any of your items please get in touch and we will manually update your records for you.

Person carrying books with multi-coloured spines.

 

We are also increasing our Online Chat service hours, so you can now speak to a member of Library staff online from 9am to 5pm during weekdays.

These are just some of the steps we are taking to eliminate as much stress and disruption as possible during what is a challenging and overwhelming time.

We are doing everything we can to make sure resources and support remains available to you when you need it, including extending our online services and adding to our collections.

If you have any questions, comments or concerns please do contact us.

Developing your research skills

Library Services offers workshops, appointments and subject specific Library Guides in order to help you develop your research skills.

Whether you are a brand new student just starting out, returning to study after a gap and looking to refresh your skills, or a postgraduate aiming to publish your work for the first time, there are lots of ways in which we can provide support, guidance and advice at a time and a place when you need it.

Dedicated Subject and Research Librarians along with Copyright specialists and our Digital Repository team are available to assist on an individual basis, or by providing embedded information literacy workshops tailored to individual course content and module requirements.

We also provide a range of opportunities for you to access help including: Help Desks staffed 7 days a week, Online Chat, and our Ask Us service: and we’re proud to have recently been awarded Customer Service Excellence accreditation.

All of our online services and resources can be accessed via the Library website, 24 hours a day, 7 days a week, as long as you have an internet connection and a smartphone, tablet, laptop, PC or other connected device.

And we’re always looking to improve our services and support too, so please do contact us with your feedback, comments and suggestions.