Services and Resources Status Updates

Have you ever wondered why a library resource is not working or wanted to check if there is any upcoming system maintenance? You can now quickly do so, by checking our Current status of library services and resources page!

We knew that having a centralised place to check would make your life easier, so we worked hard to produce a tool that would clearly show you the status of Library Services’ core systems and services. So now, in one place, we are able to highlight to you known issues and periods of service disruption, and provide you with information on alternatives where necessary.

On that page you will be able to check the status of our online resources, services and spaces. Specific major issues are highlighted at the top, but you can click on each category to get more details on what is happening (an alert shows next to a category when there is an issue related to it), and learn about other potential issues:

  • In Online resources are listed current issues with library resources and news items about upcoming maintenance, as well as workarounds for known issues. If you have found an issue with a resource, this page may tell you why. If not, you can report the issue to e-access@city.ac.uk
  • By checking the status of our Services, you will know if any of them is disrupted – did you know that all but one are available at the moment?
  • Currently all our physical Spaces are closed, of course, but this will be a useful page to remember checking when we reopen.  

Give it a quick try at https://libanswers.city.ac.uk/systems –  see what’s happening and what will be happening soon!

CityLibrary online

The buildings might be closed but CityLibrary is most definitely open. Whatever help you need accessing and using Library resources and services, there are lots of ways you can get it, including:

Online Chat

We have extended our Online Chat service so you can now speak to a member of Library staff online from 9am to 5pm during weekdays. You can find the Online Chat box via the Library homepage.

Ask Us

When Online Chat isn’t available, you can still ask questions and find answers using our Ask Us service. If you can’t find an answer to your question straight away, simply submit a new question and we’ll get back to you with an answer as soon as possible.

Appointments with a Subject Librarian

Our Subject Librarians are available for appointments via Teams or telephone. Book an appointment online or contact your Subject Librarian to arrange a suitable date/time.

Research support

If you need help with your PhD research project, guidance on Open Access publishing via City Research Online or advice relating to Copyright, you can contact a member of our Research Support Team.

Library Guides

Find advice, guidance, tips and useful links via our Library Guides, including subject-specific pages for each School, and information on the types of services and resources available.

Library Guides Homepage

CityLibrary News and Social media

Keep up-to-date with all things Library related by subscribing to CityLibrary News or following us on Twitter, Instagram or Facebook.

Finally, as ever, you can email library@city.ac.uk with your questions, comments and suggestions and use our online feedback form too.

 

Keep taking care of yourselves, and each other.

Reduced hours

Library Services is 100% committed to supporting both the study needs and wellbeing of all of our students, staff and library users.

With this in mind, we’re making a number of changes to how we do things in order to make sure your access to resources and services continues with as minimal disruption as possible throughout the coming weeks:

Library closure, increased online services

From 5pm Friday 20th March the Northampton Square Library will be closed until further notice  – all opening times can be found on our website.

  • We have extended our Online Chat hours to 09:00-17:00, Monday to Friday.

 

 

Print resources

All physical items borrowed since 9th March have had the loan period extended and now won’t be due back until 1st June.

Library themed word cloud.Online resources

Library Services subscribe to a wide range of online resources and e-books and we’ve spent the last couple of weeks increasing our e-book availability as much as we can; we’re also working closely with publishers to try gain extra access to titles and publications too.

If an item you need is not available online, please contact us via library@city.ac.uk or on 020 7040 8191 to discuss what options might be available.

Subject, service and resource specific Library Guides are also available online as well as our Ask Us section, and these are constantly monitored and updated.

CityLibrary News and Social Media

We will also do our best to keep you up to date with what’s happening via CityLibrary News and social media including Twitter (@CityUniLibrary).

Extended loans and longer chats

Library Services has auto-renewed the majority of items which were due back from March 9th onwards until June, and any new items borrowed will also be extended longer than normal. There are a few instances where this hasn’t been possible – if this is the case with any of your items please get in touch and we will manually update your records for you.

Person carrying books with multi-coloured spines.

 

We are also increasing our Online Chat service hours, so you can now speak to a member of Library staff online from 9am to 5pm during weekdays.

These are just some of the steps we are taking to eliminate as much stress and disruption as possible during what is a challenging and overwhelming time.

We are doing everything we can to make sure resources and support remains available to you when you need it, including extending our online services and adding to our collections.

If you have any questions, comments or concerns please do contact us.

Developing your research skills

Library Services offers workshops, appointments and subject specific Library Guides in order to help you develop your research skills.

Whether you are a brand new student just starting out, returning to study after a gap and looking to refresh your skills, or a postgraduate aiming to publish your work for the first time, there are lots of ways in which we can provide support, guidance and advice at a time and a place when you need it.

Dedicated Subject and Research Librarians along with Copyright specialists and our Digital Repository team are available to assist on an individual basis, or by providing embedded information literacy workshops tailored to individual course content and module requirements.

We also provide a range of opportunities for you to access help including: Help Desks staffed 7 days a week, Online Chat, and our Ask Us service: and we’re proud to have recently been awarded Customer Service Excellence accreditation.

All of our online services and resources can be accessed via the Library website, 24 hours a day, 7 days a week, as long as you have an internet connection and a smartphone, tablet, laptop, PC or other connected device.

And we’re always looking to improve our services and support too, so please do contact us with your feedback, comments and suggestions.

LFW stands for Library Fashion W…month, right?

With the buzz of London Fashion Week surrounding us, CityLibrary couldn’t help but highlight some of the more fashionable sections of our collections that many might not know we have.

Fashion display at Northampton Square LibraryRegardless of whether you are a fashionista or not, you might find something captivating here. Fashion embodies a lot more than the newest trends on the catwalk: it can help us understand what messages societies are and have been sending across to express ideas on class, changing beauty and societal standards, ideas on identity, sustainability, race, gender expression, and more.

Come and browse (and borrow from) our book and information display on Level 5 at Northampton Square Library this month, or use CityLibrary Search to find more. If you prefer to find your resources by catwalking through the Library, the best direction will be towards sections 746 and 391 on Level 5, or 070.4 on Level 3, if you are looking for fashion journalism.

Fashion display at Northampton Square LibraryAlternatively, if you are a distance-learner, or simply prefer reading online, there’s lots in stock electronically, too. Check out Vogue Archive for the entire run of Vogue magazine (US edition), from the first issue in 1892 to the current month, reproduced in high-resolution colour page images. PressReader has a whole section dedicated to fashion magazines in different languages, too. And, as always, CityLibrary Search will be the best place to find e-books and journal articles, just enter your keywords and use the “Full text online” filter on the left hand side. Have a look at some intriguing e-books below, and get inspired!

LGBT+ History Month in the Library

As you might have noticed from the colourful flags on Library Help Desks, celebration of LGBT+ History Month at CityLibrary is in full swing. So why not look behind the flags and find what else we have in store?

If you are at Northampton Square Library this February, stop by the book display on Level 5 to browse some of the LGBT-related print books in our collection. You can also search for more books at all Library locations on CityLibrary search, or request a new book on LGBT+ or other underrepresented topics to be purchased for the Library’s collection via Liberating CityLibrary. If you are a distance-learner or simply prefer to read online, CityLibrary Search will help you find lots of exciting e-books, too, some of which you can see in the book carousel below.

If you are looking for articles about LGBT+ topics, as always, check CityLibrary Search, or you can browse any of the journals that CityLibrary subsribes to, like Journal of Lesbian Studies, Journal of LGBT Issues in Counseling, Journal of Bisexuality, or Journal of LGBT Youth.

Don’t forget that with PressReader you have access to the latest issues of a wide range of magazines, including Gay Times and Attitude.

And finally, if you just feel like having a break with a good film, don’t be a stranger to our DVD collection which is right next to the Help Desk on Level 2 of Northampton Square Library: Call Me By Your Name, Carol, God Loves Uganda, The Crying Game, and many more fantastic films are there for you to borrow and enjoy. Or, if you are a distance-learner or don’t have a DVD player, Box of Broadcasts (or, as we lovingly call it, BOB) will be your best ally to find recordings of films and TV shows online.

Have a look at LGBT+ History Month’s events at or around City and nationwide, and we hope to see you around soon!

Liberating CityLibrary

This month we’re excited to launch our new initiative ‘Liberating CityLibrary’ where we’re asking students and staff to recommend books to help us improve the diversity of our collections.

We want to increase the range of books in the library written by people from a BAME (Black, Asian and Minority Ethnic) background, books by and about LGBTQI+ people and titles which recognise overlapping identities and experiences such as gender, class, sexuality and disability.

Liberating CityLibrary will work in a similar way to the already established book suggestion schemes ‘More Books‘ and ‘Read for Research’. To get involved all you need to do is complete our online form and if the requested book costs less than £60 and there are no copies in stock, your order will be placed within five working days.

We look forward to receiving your suggestions and will be sharing monthly highlights via CityLibrary News and social media.

If you have any questions about Liberating CityLibrary please email library@city.ac.uk.

Northampton Square Library, Level 6

Great news!

The silent study space on Level 6 of the Northampton Square Library has now reopened, providing nearly 200 silent study spaces.

Photo of desks on Level 6 of the Northampton Square Library.
Level 6 Silent Study Area

We had to close the floor for the autumn term to allow disruptive surveying work to take place:  this was in preparation for the proposed development of Level 7.

The additional silent study space in B411C (Level 4 of the University Building) remains open Mon-Fri 08:30-18:00.

 

Sage Research Methods Video

Are you starting a research project? Do you need to refresh your knowledge of research methods?

SAGE Research Methods Video is a streaming video collection created to support every stage of the research process. Sage Research Methods Video is suitable for both undergraduate students undertaking research for the first time and more experienced researchers.  Key areas such as writing a research proposal, planning and designing a research project and securing ethical approval are all covered.

 

A few examples of the different types of videos on offer:

The videos are fully integrated with our existing SAGE Research Methods subscription which includes books, handbooks and encyclopaedias and the well-known little green books (quantitative methods series) and little blue books (qualitative methods series).

Accessing Sage Research Methods Video

You can access Sage Research Methods Video via CityLibrary Search or Databases A-Z List.

If you have any questions about this resource you can contact library@city.ac.uk.