The buildings might be closed but CityLibrary is most definitely open. Whatever help you need accessing and using Library resources and services, there are lots of ways you can get it, including:
We have extended our Online Chat service so you can now speak to a member of Library staff online from 9am to 5pm during weekdays. You can find the Online Chat box via the Library homepage.
When Online Chat isn’t available, you can still ask questions and find answers using our Ask Us service. If you can’t find an answer to your question straight away, simply submit a new question and we’ll get back to you with an answer as soon as possible.
Library Services is 100% committed to supporting both the study needs and wellbeing of all of our students, staff and library users.
With this in mind, we’re making a number of changes to how we do things in order to make sure your access to resources and services continues with as minimal disruption as possible throughout the coming weeks:
We have extended our Online Chat hours to 09:00-17:00, Monday to Friday.
All physical items borrowed since 9th March have had the loan period extended and now won’t be due back until 1st June.
Library Services subscribe to a wide range of online resources and e-books and we’ve spent the last couple of weeks increasing our e-book availability as much as we can; we’re also working closely with publishers to try gain extra access to titles and publications too.
Library Services has auto-renewed the majority of items which were due back from March 9th onwards until June, and any new items borrowed will also be extended longer than normal. There are a few instances where this hasn’t been possible – if this is the case with any of your items please get in touch and we will manually update your records for you.
We are also increasing our Online Chat service hours, so you can now speak to a member of Library staff online from 9am to 5pm during weekdays.
These are just some of the steps we are taking to eliminate as much stress and disruption as possible during what is a challenging and overwhelming time.
We are doing everything we can to make sure resources and support remains available to you when you need it, including extending our online services and adding to our collections.
Whether you are a brand new student just starting out, returning to study after a gap and looking to refresh your skills, or a postgraduate aiming to publish your work for the first time, there are lots of ways in which we can provide support, guidance and advice at a time and a place when you need it.
All of our online services and resources can be accessed via the Library website, 24 hours a day, 7 days a week, as long as you have an internet connection and a smartphone, tablet, laptop, PC or other connected device.
Come and browse (and borrow from) our book and information display on Level 5 at Northampton Square Library this month, or use CityLibrary Search to find more. If you prefer to find your resources by catwalking through the Library, the best direction will be towards sections 746 and 391 on Level 5, or 070.4 on Level 3, if you are looking for fashion journalism.
Alternatively, if you are a distance-learner, or simply prefer reading online, there’s lots in stock electronically, too. Check out Vogue Archive for the entire run of Vogue magazine (US edition), from the first issue in 1892 to the current month, reproduced in high-resolution colour page images. PressReader has a whole section dedicated to fashion magazines in different languages, too. And, as always, CityLibrary Search will be the best place to find e-books and journal articles, just enter your keywords and use the “Full text online” filter on the left hand side. Have a look at some intriguing e-books below, and get inspired!
As you might have noticed from the colourful flags on Library Help Desks, celebration of LGBT+ History Month at CityLibrary is in full swing. So why not look behind the flags and find what else we have in store?
If you are at Northampton Square Library this February, stop by the book display on Level 5 to browse some of the LGBT-related print books in our collection. You can also search for more books at all Library locations on CityLibrary search, or request a new book on LGBT+ or other underrepresented topics to be purchased for the Library’s collection via Liberating CityLibrary. If you are a distance-learner or simply prefer to read online, CityLibrary Search will help you find lots of exciting e-books, too, some of which you can see in the book carousel below.
And finally, if you just feel like having a break with a good film, don’t be a stranger to our DVD collection which is right next to the Help Desk on Level 2 of Northampton Square Library: Call Me By Your Name, Carol, God Loves Uganda, The Crying Game, and many more fantastic films are there for you to borrow and enjoy. Or, if you are a distance-learner or don’t have a DVD player, Box of Broadcasts (or, as we lovingly call it, BOB) will be your best ally to find recordings of films and TV shows online.
This month we’re excited to launch our new initiative ‘Liberating CityLibrary’ where we’re asking students and staff to recommend books to help us improve the diversity of our collections.
We want to increase the range of books in the library written by people from a BAME (Black, Asian and Minority Ethnic) background, books by and about LGBTQI+ people and titles which recognise overlapping identities and experiences such as gender, class, sexuality and disability.
Liberating CityLibrary will work in a similar way to the already established book suggestion schemes ‘More Books‘ and ‘Read for Research’. To get involved all you need to do is complete our online form and if the requested book costs less than £60 and there are no copies in stock, your order will be placed within five working days.
We look forward to receiving your suggestions and will be sharing monthly highlights via CityLibrary News and social media.
Are you starting a research project? Do you need to refresh your knowledge of research methods?
SAGE Research Methods Video is a streaming video collection created to support every stage of the research process. Sage Research Methods Video is suitable for both undergraduate students undertaking research for the first time and more experienced researchers. Key areas such as writing a research proposal, planning and designing a research project and securing ethical approval are all covered.
A few examples of the different types of videos on offer:
The videos are fully integrated with our existing SAGE Research Methods subscription which includes books, handbooks and encyclopaedias and the well-known little green books (quantitative methods series) and little blue books (qualitative methods series).
City’s Library Services Team has been awarded the Customer Service Excellence (CSE) Standard. The standard assesses a huge number of elements and criteria, including feedback from library users, to determine the highest quality service.
This is something we could not have achieved if it was not for the help of our wonderful customers, both students and staff, who assisted in talking with the CSE assessors and who help us run a successful service in different ways.
Our assessors picked up on several factors relating to our relationship with our students. Our social media game was praised as being beyond the standard and, without your interaction with our tweets and posts on CityLibrary News, Instagram, Twitter and Facebook, these efforts would be wasted – so thank you so much for interacting with us online as well as in person.
We were also commended on our commitment to continuous improvement where, really, it is you who drive this, you who make us a success. Without your engagement with our Feedback pop-ups, for example, we would not know how we do better – because it is what You Say that We Do. We are currently looking at the feedback we received last month but you can let us know at any time what we are doing well and what are not doing well at our Help Desks where you can talk to our staff or fill out a form.
So thank you for making us a Customer Service Excellence success!