While we continue to provide the comprehensive online support via chat, Ask Us and online appointments, we are now also introducing limited access to study spaces and PCs, as well as to requesting items via a Click & Collect service.
These services are by appointment only, so in order to be able to visit campus, you will need to confirm you slot, as University Security has to be notified of your visit in advance.
We knew that having a centralised place to check would make your life easier, so we worked hard to produce a tool that would clearly show you the status of Library Services’ core systems and services. So now, in one place, we are able to highlight to you known issues and periods of service disruption, and provide you with information on alternatives where necessary.
On that page you will be able to check the status of our online resources, services and spaces. Specific major issues are highlighted at the top, but you can click on each category to get more details on what is happening (an alert shows next to a category when there is an issue related to it), and learn about other potential issues:
In Online resources are listed current issues with library resources and news items about upcoming maintenance, as well as workarounds for known issues. If you have found an issue with a resource, this page may tell you why. If not, you can report the issue to email@example.com
By checking the status of our Services, you will know if any of them is disrupted – did you know that all but one are available at the moment?
Currently all our physical Spaces are closed, of course, but this will be a useful page to remember checking when we reopen.
City’s Library Services Team has been awarded the Customer Service Excellence (CSE) Standard. The standard assesses a huge number of elements and criteria, including feedback from library users, to determine the highest quality service.
This is something we could not have achieved if it was not for the help of our wonderful customers, both students and staff, who assisted in talking with the CSE assessors and who help us run a successful service in different ways.
Our assessors picked up on several factors relating to our relationship with our students. Our social media game was praised as being beyond the standard and, without your interaction with our tweets and posts on CityLibrary News, Instagram, Twitter and Facebook, these efforts would be wasted – so thank you so much for interacting with us online as well as in person.
We were also commended on our commitment to continuous improvement where, really, it is you who drive this, you who make us a success. Without your engagement with our Feedback pop-ups, for example, we would not know how we do better – because it is what You Say that We Do. We are currently looking at the feedback we received last month but you can let us know at any time what we are doing well and what are not doing well at our Help Desks where you can talk to our staff or fill out a form.
So thank you for making us a Customer Service Excellence success!
The Northampton Square Library will be open from 10am to 6pm between Friday 27th and Tuesday 31st December, 2019. Security staff will be present, and yule be able to borrow items using the elf-service machines as usual.
If you are planning to visit the Library to study or revise over the festive holidays, then check out our opening hours and plan ahead.
All libraries will reopen on Thursday 2nd January, with Northampton Square and Cass libraries open 24/7 until the January exam period is wrapped-up.
Please note: access for SCONUL users is permitted during Library-staffed hours but restricted during 24/7: see the Library website for more information.
Returning students will notice that Level 6 is closed for refurbishment as part of our wider work to develop the library estate.
Levels 4 and 5 are still available for silent study. In addition to the silent spaces inside the Library, we have transformed B411c into a silent study room. You can access this new silent study space by taking the lift or stairs from the refectory end of the Level 1 walkway to the 4th floor and following signs to Silent Study.
Our Technobooths and Pods on Level 3 of Northampton Square Library are now available to book for quiet collaborative work. Students can book these spaces for a maximum of two hours per day, up to two weeks in advance. You can book these online through our new look bookings pages.
Technobooths are ideal for working with your colleagues on a group project or presentation as they are equipped with a large screen which you can plug your own laptop into. Our quiet collaborative pods are great if you want to study in the same place as your friends.
If you want to study in a group, then our group study rooms and spaces on Level 2 are for you.