Tag: User Services

Library systems downtime on Tuesday 13th April

Library Guides Homepage

Our Library systems are being upgraded during the day on Tuesday 13th April 2021. As a result, there’ll be a short period of time when you won’t be able to:…Continue Reading Library systems downtime on Tuesday 13th April

Book Study Spaces

Study spaces

Need somewhere to work quietly and comfortably?  Desks for studying at the Northampton Square and Business School Libraries are available to book on the CityLibrary website.  There are study spaces with and without PCs and computers with financial resources.  Access to the Library is only available to students and staff who have items to collect or have booked individual study spaces. You must book ahead of…Continue Reading Book Study Spaces

Limited Library Services on campus

While we continue to provide the comprehensive online support via chat, Ask Us and online appointments, we are now also introducing limited access to study spaces and PCs, as well as to requesting items via a Click & Collect service.   These services are by appointment only, so in order to be able to visit…Continue Reading Limited Library Services on campus

Services and Resources Status Updates

Have you ever wondered why a library resource is not working or wanted to check if there is any upcoming system maintenance? You can now quickly do so, by checking our Current status of library services and resources page! We knew that having a centralised place to check would make your life easier, so we worked…Continue Reading Services and Resources Status Updates

Northampton Square Library, Level 6

Photo of desks on Level 6 of the Northampton Square Library.

Great news! The silent study space on Level 6 of the Northampton Square Library has now reopened, providing nearly 200 silent study spaces. We had to close the floor for the autumn term to allow disruptive surveying work to take place:  this was in preparation for the proposed development of Level 7. The additional silent…Continue Reading Northampton Square Library, Level 6

Library systems downtime

We are upgrading our library systems overnight Monday 16th – Tuesday 17th December.  As a result you may experience intermittent periods of downtime during which you will be unable to: login to online resources see book availability through CityLibrary Search request items, or login to your CityLibrary Account to renew items. Please plan ahead to…Continue Reading Library systems downtime

CityLibrary gains Customer Service Excellence Standard

City’s Library Services Team has been awarded the Customer Service Excellence (CSE) Standard.  The standard assesses a huge number of elements and criteria, including feedback from library users, to determine the highest quality service. This is something we could not have achieved if it was not for the help of our wonderful customers, both students…Continue Reading CityLibrary gains Customer Service Excellence Standard

Extended loan periods

To help you prepare for your exams, Library Services is giving you extended loan periods over the Christmas and New Year break.   Seven day loans If you borrow or renew a seven day loan on Friday 6th December you won’t have to bring it back until Friday the 3rd of January. 24 hour loans Pop…Continue Reading Extended loan periods

Seasonal opening hours

Image of a snowman in CityLibrary colours and #CityLibraryXmas

The Northampton Square Library will be open from 10am to 6pm between Friday 27th and Tuesday 31st December, 2019. Security staff will be present, and yule be able to borrow items using the elf-service machines as usual. If you are planning to visit the Library to study or revise over the festive holidays, then check…Continue Reading Seasonal opening hours