Book Study Spaces

Need somewhere to work quietly and comfortably?  Desks for studying at the Northampton Square and Business School Libraries are available to book on the CityLibrary website.  There are study spaces with and without PCs and computers with financial resources. 

Access to the Library is only available to students and staff who have items to collect or have booked individual study spaces. You must book ahead of your visit to the Library.  Continue reading Book Study Spaces

Limited Library Services on campus

While we continue to provide the comprehensive online support via chat, Ask Us and online appointments, we are now also introducing limited access to study spaces and PCs, as well as to requesting items via a Click & Collect service.

 

These services are by appointment only, so in order to be able to visit campus, you will need to confirm you slot, as University Security has to be notified of your visit in advance.

Continue reading Limited Library Services on campus

Services and Resources Status Updates

Have you ever wondered why a library resource is not working or wanted to check if there is any upcoming system maintenance? You can now quickly do so, by checking our Current status of library services and resources page!

We knew that having a centralised place to check would make your life easier, so we worked hard to produce a tool that would clearly show you the status of Library Services’ core systems and services. So now, in one place, we are able to highlight to you known issues and periods of service disruption, and provide you with information on alternatives where necessary.

On that page you will be able to check the status of our online resources, services and spaces. Specific major issues are highlighted at the top, but you can click on each category to get more details on what is happening (an alert shows next to a category when there is an issue related to it), and learn about other potential issues:

  • In Online resources are listed current issues with library resources and news items about upcoming maintenance, as well as workarounds for known issues. If you have found an issue with a resource, this page may tell you why. If not, you can report the issue to e-access@city.ac.uk
  • By checking the status of our Services, you will know if any of them is disrupted – did you know that all but one are available at the moment?
  • Currently all our physical Spaces are closed, of course, but this will be a useful page to remember checking when we reopen.  

Give it a quick try at https://libanswers.city.ac.uk/systems –  see what’s happening and what will be happening soon!

Northampton Square Library, Level 6

Great news!

The silent study space on Level 6 of the Northampton Square Library has now reopened, providing nearly 200 silent study spaces.

Photo of desks on Level 6 of the Northampton Square Library.
Level 6 Silent Study Area

We had to close the floor for the autumn term to allow disruptive surveying work to take place:  this was in preparation for the proposed development of Level 7.

The additional silent study space in B411C (Level 4 of the University Building) remains open Mon-Fri 08:30-18:00.

 

Library systems downtime

We are upgrading our library systems overnight Monday 16th – Tuesday 17th December.  As a result you may experience intermittent periods of downtime during which you will be unable to:

  • login to online resources
  • see book availability through CityLibrary Search
  • request items, or
  • login to your CityLibrary Account to renew items.

Please plan ahead to conduct research and manage your account ahead of this time.

CityLibrary gains Customer Service Excellence Standard

City’s Library Services Team has been awarded the Customer Service Excellence (CSE) Standard.  The standard assesses a huge number of elements and criteria, including feedback from library users, to determine the highest quality service.

This is something we could not have achieved if it was not for the help of our wonderful customers, both students and staff, who assisted in talking with the CSE assessors and who help us run a successful service in different ways.

Social Media

Our assessors picked up on several factors relating to our relationship with our students. Our social media game was praised as being beyond the standard and, without your interaction with our tweets and posts on CityLibrary News, Instagram, Twitter and Facebook, these efforts would be wasted – so thank you so much for interacting with us online as well as in person.

Continous Improvement

We were also commended on our commitment to continuous improvement where, really, it is you who drive this, you who make us a success. Without your engagement with our Feedback pop-ups, for example, we would not know how we do better – because it is what You Say that We Do. We are currently looking at the feedback we received last month but you can let us know at any time what we are doing well and what are not doing well at our Help Desks where you can talk to our staff or fill out a form.

So thank you for making us a Customer Service Excellence success!

Extended loan periods

To help you prepare for your exams, Library Services is giving you extended loan periods over the Christmas and New Year break.

 

Seven day loans

If you borrow or renew a seven day loan on Friday 6th December you won’t have to bring it back until Friday the 3rd of January.

24 hour loans

Pop in on Friday 13th December or anytime up to closing time on Monday the 23rd of December, and you will be able to keep 24 hour loans until 10am on Friday 3rd January.

You can renew seven day loans and long loans online from your Library account.

If you would like to return books, and the library happens to be closed, you can put book returns into the library book return drop. They can be found in the following locations:

  • At Northampton Square, in the University Building Walkway at bottom of the stairs up to the library
  • At Cass just outside the Learning Resource Centre
  • In the College Building, just outside the cafe near the St John’s Street entrance 
  • At Gray’s Inn Place, just outside the entrance to the Library.

Don’t forget you can stay up to date with our opening times over the Christmas and New Year period on the Library Services website and see updates on the Library social media pages on TwitterFacebook and Instagram.

Seasonal opening hours

The Northampton Square Library will be open from 10am to 6pm between Friday 27th and Tuesday 31st December, 2019. Security staff will be present, and yule be able to borrow items using the elf-service machines as usual.

If you are planning to visit the Library to study or revise over the festive holidays, then check out our opening hours and plan ahead.

Graphic of bells with #CityLibraryChristmas.

……….

All libraries will reopen on Thursday 2nd January, with Northampton Square and Cass libraries open 24/7 until the January exam period is wrapped-up.

……….

Please note: access for SCONUL users is permitted during Library-staffed hours but restricted during 24/7: see the Library website for more information.

Silent Study at Northampton Square

Returning students will notice that Level 6 is closed for refurbishment as part of our wider work to develop the library estate.

Levels 4 and 5 are still available for silent study.  In addition to the silent spaces inside the Library, we have transformed B411c into a silent study room.  You can access this new silent study space by taking the lift or stairs from the refectory end of the Level 1 walkway to the 4th floor and following signs to Silent Study.

B411c will be open Monday-Friday 08:30-18:00.

 

 

 

RESOLVED: Ongoing issues with iPad loans

This issue has now been resolved and we are able to issue out iPads to current students and staff once again.

 

We are currently unable to issue any iPads due to problems with the software used to manage the collection.

IT are working with the software supplier to resolve these as soon as possible, and we will update you when the iPads are available to borrow.