Tag: User Services

Library email reminders

Library Services send out regular reminders to alert you when your items are overdue or you have a requested item to collect.  From today email reminders will come from CityLibrary Reminders with a cityu.iii.com address. To make sure you receive these reminders make sure you check your spam and junk folders regularly and add this address…Continue Reading Library email reminders

Update: water fountain at Northampton Square Library

We have been liaising with our colleagues in Property and Facilities and the contractors who are responsible for maintaining the water fountains to get our Level 3 water fountain back up and running. The water fountain is working, albeit at a low pressure, so you can once again top up your water bottles in the…Continue Reading Update: water fountain at Northampton Square Library

Drinking water at Northampton Square Library

Unfortunately our water fountain has broken, and it is going to take a few days to fix the problem.  Whilst we wait for this to be fixed you can fill up your water bottles during the weekdays at any of the other water fountains on campus, such as the ones in the student canteens. Outside staffed hours…Continue Reading Drinking water at Northampton Square Library

Scheduled downtime – tonight!

Tonight, between 2am and 8am, there will be up to two hours of downtime to the following services: Self-issue or return of items Access to e-resources (databases, journals, e-books etc.) Access to CityLibrary Account, including: Renewals Placing requests Paying charges Book availability information in CityLibrary Search This is due to our supplier undertaking some maintenance work….Continue Reading Scheduled downtime – tonight!

Room bookings – back up and running

The work taking place on our Library bookings system was completed ahead of schedule and you can now make bookings for: Group study rooms at the Northampton Square and Law Libraries Silent study spaces at Cass Database PCs and Bloomberg Terminals in the: Bloomberg Dealing Room (Cass) Financial Resources Zone (Cass) Financial Resources Suite (Northampton…Continue Reading Room bookings – back up and running

Room bookings unavailable: Monday 10th

The Library bookings system will be unavailable from 1am – midday on Monday 10th April. During this time you will be unable to make a booking for: Group study rooms at the Northampton Square and Law Libraries Silent study spaces at Cass Database PCs and Bloomberg Terminals in the: Bloomberg Dealing Room (Cass) Financial Resources…Continue Reading Room bookings unavailable: Monday 10th

Now fixed! – Problems accessing databases through A-Z lists

The problems we experienced earlier (see below) with our Databases A-Z and Library Guides are now resolved.  Apologies for the inconvenience. We are experiencing a few problems with our Databases A-Z at the moment.  We are working with our supplier to resolve these as soon as possible.  Whilst we wait for a fix, you can…Continue Reading Now fixed! – Problems accessing databases through A-Z lists

Check your CityLibrary Account!

We are currently experiencing problems with sending out our courtesy reminders and requested item collection emails. Please remember to login to your CityLibrary Account to check the status of any requests and ensure that you renew/return your books on time….Continue Reading Check your CityLibrary Account!

Overnight systems maintenance: Tuesday 11th April

Between 2am and 4am on Tuesday 11th April there will be some downtime to the following services: Self-issue or return of items Access to e-resources (databases, journals, e-books etc.) Access to CityLibrary Account, including: Renewals Placing requests Paying charges Book availability information in CityLibrary Search This is due to our supplier undertaking some maintenance work. Please…Continue Reading Overnight systems maintenance: Tuesday 11th April

Saturday 18th March: Fire alarm testing at Northampton Square Library

On Saturday 18 March our colleagues in Property and Facilities will carry out fire alarm sounder tests at Northampton Square. The testing will be audible throughout the Library, with intermittent alarms sounding for up to 20 minutes at any time 8-10 am and then again 2-6 pm. Whilst every effort will be made to keep…Continue Reading Saturday 18th March: Fire alarm testing at Northampton Square Library