The motivation for this research was students being unable to find things on a website and then lecturers also having problems. The University students have a complex curriculum and students needs more advise. Websites do not lend themselves to being self advising and face to face advice is now moving on line.

 Stages of web development explored were:

• Institutional view this tended to be an electronic brochure with one way communication
• Content in context top page customer organised
• Personal web portal students centred and can lead to databases being accessed
• High tech with a 3 plus build that enabled a lifetime relationship
• Proactive in anticipating student needs

The solution was to build a simple website interface that linked to key advice and was designed so someone else did the maintenance. The tool was easy to use and built on basic questions and did not require specialist knowledge. Looked at Visio and mindjet which build concept maps. Using a mind map design was felt to be best.

Advantages had been the development was proactive, tool could access any material and allowed for multiple attachments. The disadvantages had been identifying the content so the original problem was not recreated and specialized content often needed updating.

Students had found this useful but sustainability of changing things and have expertise to do this as an ongoing activity may be an issue.