Educational Technology Support

All support for Moodle and other learning technologies is managed through the IT Service Desk including:

  • How-To Queries
  • Reporting problems
  • Technical & Pedagogical Guidance
  • Training Requests
  • Meetings with an Educational Technologist

Service Desk

School-based Educational Technologists

Training and 1-2-1 support is provided by the school-based educational technologists but all requests should be made via the Service Desk

Annora Eyt-Dessus
Educational Technologist
Office: A401
Martin Agombar
Educational Technologist
Office: A401

Changes to Educational Technology Support & Development

[Last updated 3rd February 2014]
All of the university’s educational technologists are part of a central Educational Technology Team within the Department of Learning Enhancement & Development (LEaD).

New Support & Development Model

All the university’s Educational Technologists & Senior Educational Technologists are now managed centrally and the majority of their time will be spent on university/School projects & the developing the use of educational technologies within taught programmes.

  • Support for using Moodle & other educational technologies is organised centrally.
  • There are 2 LEaD Educational Technologists physically located in A401 who provide much of the day-to-day support & training but further support is provided by Educational Technologists based centrally (or in other Schools).
  • Support requests are managed via Service Now.
  • There is also a Senior Educational Technologist associated with the School. This is a liaison role; the senior educational technologist will attend School committees and meetings with staff as well as representing the school’s interests on LEaD groups.

Who’s who

  • The 2 Educational Technologists associated with SEMS/SOI are Martin Agombar & Annora Eyt-Dessus.
  • The Senior Educational Technologist post that includes SEMS/SOI is Jo Richardson, a new member of staff who joined the university on February 3rd.