In a modern university we rely on an array of systems and technological solutions to operate everything from keeping records on our students to selling Graduation tickets. In order for staff to make the best possible use of these systems with the least difficulty, Information Services offers a range of training sessions. These sessions are designed to get staff comfortable with using the systems in a safe training environment (rather than the live system) as well as to get them thinking about how to best use these systems in their own areas.
The Team
Training is conducted by one of our two Business Systems Trainers, Anna Frimpong and Jo Pentecost. Jo and Anna are professional trainers with a wealth of experience in using the university’s business systems. To get in touch with the team please contact ittraining@city.ac.uk.
The Training
With a number of training options to choose from, you can train in a way and at a time that suits you. As well as the regularly scheduled sessions, IT Training offer bookable 1-1 sessions, which are flexible to fit around your schedule. The team will make every effort to accommodate your needs, particularly for new members of staff.
Can’t make it over to the IT Training room? Why not take training over Skype for Business? With video and voice calling, application presentation and screen sharing capabilities, Skype for Business can bring the training room to you!
Looking to train your team on a system? The IT Training team can work with you to set up a bespoke session, or series of sessions, to get your staff the training they need. The team can also make house calls to your office to deliver a presentation on a number of systems, including Office 365 applications.
For enquiries or assistance with accessing IT Training please contact Jo and Anna at ittraining@city.ac.uk.
IT Training Room
Our IT Training Room is equipped with modern AV display equipment for teaching, as well as 10 PCs for trainees to use. These computers are loaded with all of the university’s business systems, allowing for training on any system required.
The IT Training Room is located in the basement of Abacus House, which is on Gloucester Way, two minutes walk from College Building. If you need any help finding the room, please consult the Visit City map or contact the IT Training team at ittraining@city.ac.uk.
Staff may also request to book the IT Training room (subject to availability) for their own training sessions. Please email ittraining@city.ac.uk to enquire.
Online Resources
This year saw the release of the IT Training Team Site, where you can find all the information you need about the IT Training courses and facilities. Here you can see a calendar of sessions or book your 1-1. You’ll also be able to find out more about the kinds of training on offer.
Feedback
The IT Training team are constantly striving to develop and improve their service, and an important way of achieving this is to gather feedback from training participants. We are very proud to say that some excellent feedback has been received with comments including:
“Good pacing of information delivered. Material was very easy to follow. Left feeling confident in my ability to create new forms to suit my needs.”
“Really enjoyed the Dotmailer training and have recommended other colleagues to attend.”
“Best IT training I’ve ever had – super clear. Really nice atmosphere in the room, too.”
“I would like to say that my IT training experience has been a positive and helpful one. Anna Frimpong and Jo Pentecost were both very professional, knowledgeable and made the atmosphere a pleasant one to learn in. They are an asset to City.”
If you have any feedback or suggestions for the team, please feel free to complete the feedback survey which you can find here: www.city.ac.uk/ittraining
