Alumnus launches book on Client Management

Mathematics, Computer Science & Engineering News.

Jack BerkoviJack Berkovi graduated in Mechanical Engineering from City University London in 1969 and started his career as a Project Engineer/Manager with Procter & Gamble.  He soon moved into the commercial world of marketing industrial consumables with 3M and Norton International and then marketing and business development consultancy.  With over 25 years in dealing with clients in professional services firms, he decided on retirement to write a book on how to develop client relationships.

The rationale for this book, Effective Client Management in Professional Services,  centres  around  putting the Client first, everywhere, in the activities of professional services firms. It introduces the Client Management Model™, an assessment process created by the author, to enable firms to determine their level of Client orientation and relationship development. It is evident from the author’s recent Client Care Survey that for Client management to be successful, it is necessary to ensure that a number of key elements, supported by effective behaviours and processes, are in place. It is also generally accepted that characteristically professional services firms rank behind their consumer and service sector counterparts when it comes to marketing, sales (business development), service and employee engagement. Also, although professional services firms have audit processes, tax procedures and legal frameworks, many do not apply this structured approach to marketing their firm and managing their Clients. It would seem logical to have in place processes for marketing, business development and Client service.

Clients expect to be looked after by their suppliers; professional services firms aim to become their Clients’ trusted advisers. This book shows how putting the Client rather than services first can yield improved results in terms of stronger Client relationships. It stresses the importance of having highly engaged employees and applying best marketing and business development practices in a highly competitive and dynamic marketplace. Attention to these factors provides opportunities for any professional services firm to develop and grow in new, profitable directions. Readers are encouraged to complete a Client Management Review as they finish each chapter and later, through a diagnostic tool, to create their own Client Management Profile™. In collaboration with the author, this data can also used to update the Client Management Index™ to enable benchmarking against other firms.

The 376 page hardback is available from Gower Publishing at a special Alumni Network rate of 35% off the listed price when using the code G14JBS35.


‘Students, meet your alumni’ networking events – various throughout February and March

Cass Business School News, Events.

Leonardo-CastellanosWe are pleased to invite you to this year’s ‘Student, meet your alumni networking’ events. These events are the perfect opportunity for current students to meet alumni from both their own degree as well as other Cass degrees associated with the industry they are working towards entering.

We have exclusive use of all venues until 10pm making it ideal for networking, after which time you are welcome to remain in the venue and party the rest of the night away!

We are hosting five events in clusters and they are as follows:

Finance – @ DISTRK on 12th February and is open to – MSc in Finance, MSc in Banking & International Finance, MSc in Investment Management, MSc Finance and Investment, MSc in International Accounting and Finance, MSc in Corporate Finance, BSc Banking and International Finance, BSc Investment and Financial Risk Management, BSc Accounting and Finance.

Quants – @ The Fable on 25th February and is open to – MSc in Quantitative Finance, MSc in Financial Mathematics, MSc in Actuarial Science, MSc in Actuarial Management, MSc in Insurance & Risk Management, MSc in Mathematical Trade & Finance, BSc in Actuarial

Real Estate – @ Whisky Mist on 26th February and is open to – MSc in Real Estate, MSc in Corporate Real Estate, MSc in Real Estate Investment, MA in Property Valuation and Law

Management – @ McQueens on 4th March and is open to – MSc in Management, MSc in Marketing Strategy and Innovation, MSc in Global Supply Chain Management,
BSc in Management, BSc in Business Studies

Shipping – @ Whisky Mist on 18th March and is open to – MSc in Shipping Trade and Finance, MSc in Supply Chain Trade and Finance, MSc in Energy Trade and Finance

For more information please visit our Online Community

Invitation to MBA alumni in South America

Cass Business School News, Events.

B173W7 Statue of Christ the redeemer Rio de Janeiro Brazil 03 03 06MBA recruitment Manager Ana Campos Quinas, will be travelling to South America for MBA events this March, and would like to take this opportunity to meet with MBA alumni for drinks and informal networking.

Below are details of each City Ana will be visiting during this trip. This will be a great opportunity to network with fellow MBA alumni and meet with Ana to learn of developments at Cass.

If you are available and would like to attend, please feel free to contact her directly at: +44 (0)207 040 8744.


Santiago, Chile
Thursday, March 5
InterContinental Santiago Hotel
Av Vitacura 2885, Las Condes, Región Metropolitana
Santiago, Santiago 7550024

São Paulo, Brazil
Saturday, March 7
Renaissance São Paulo Hotel
Alameda Santos, 2233 – Cerqueira César
Centro Empresarial Real San Isidro
São Paulo, 01419-002

Lima, Peru
Monday, March 9
Swissotel Lima
Via Central 150, Centro Emresarila Real, San Isidro
Centro Empresarial Real San Isidro
Lima, 27

Bogotá, Colombia
Thursday, March 12
Radisson Royal Bogota
Calle 113, #7-65
Bogotá, 094861 Colombia

Mexico City, Mexico
Friday, March 13
InterContinental Presidente Mexico City
Av. Campos Elíseos 218, Miguel Hidalgo, Polanco
465 Colonia Cuahtémoc
Ciudad de México, 11560


Maritime Studies alumna writes about the opportunities and challenges for women in a male dominated industry

Mathematics, Computer Science & Engineering News.

PanagiotaMy name is Panagiota Chrysanthi. I am ‘Quality, Safety & Environment Department Manager’ (QSE) and ‘Designated Person Ashore’ (DPA) at Andriaki Shipping Co. Ltd. of N. J. Goulandris group. This Greek company based in Athens has been in business for over 61 years providing marine transportation services, on behalf of its clients, by managing over 100 vessels of various types and sizes. Currently the company owns 14 ships: 8 bulk carriers, 6 Tankers. Most recently the company has taken management of new build Kamsarmax*. I have been with the Company since 1996 when I first time joined a Suezmax* for my on board training during my Master Mariner studies at the Mariner Academy of Aspropyrgos in Piraeus, Greece.

At the beginning I has some doubts about a career in the shipping industry knowing that historically it has been dominated by men. Women leaders face particular challenges out at sea, not least because the onboard male-female ratio is skewed. In fact I found the company very supportive of my ambitions. This climate of encouragement, together with my love for the marine working environment and my origin from a family where most members serve at sea, has motivated me to take every possible development opportunity. My dreams came true when, in 2004, I served as the first female Chief Officer in the organization on board the MV KRONOS* . In 2005 I moved on shore as deputy DPA and enrolled on a Masters course in Maritime Operations and Management at City University London. I was able to study while working, and found the program flexibility invaluable and the experience immensely enjoyable.

The longstanding efforts and the skills I have managed to develop through my interaction with the daily routine in the office and the studies at City University helped me to be promoted to QSE Manager and DPA in 2013. The successful compilation of my dissertation in ‘Ship Emissions in the Port of Piraeus’ , (under the supervision of Prof. John Carlton), gave me the opportunity to also take over the role of ‘Environmental Management Representative’ for the company.

My role involves me making daily decisions relating to shipping operations and in particular safety, monitoring and assessment of environmental issues. I am responsible for overseeing the Company’s performance against the set targets and objectives in line with management decisions and Industry best practices. In general I have found that a good portion of my academic studies have been directly relevant to systems the company has developed over time and this crossover has been invaluable.

Women in shipping often argue that during the initial phase of their career they feel uncomfortable as men often tend to underestimate their capabilities. In my experience this can be turned around, as individuals can also overestimate or underestimate themselves. It is important to have clear goals, invest in professional development, and engage with the fascinating issues facing the Maritime Industries. As in life: education, skills, passion and drive are valued in the workplace.

What’s your experience of working in an industry / profession dominated by the opposite sex?

Cass Executive Education launches three new Open Programmes for Summer 2015

Cass Business School News, New Courses and Scholarships.

200 Aldersgate 92

As part of our new Open Programmes portfolio, we are delighted to announce the introduction of three new programmes for Summer 2015.

The Private Wealth Management Programme, London 8th-12th June

Wealth management for families with substantial assets is about manager selection, investment decisions, and wealth protection. Run in conjunction with Campden Wealth, this five day course will give you the knowledge and confidence needed to achieve your wealth management goals.

Leading Digital Transformations, London 10th-11th June

Transform your business to survive the digital revolution in this practical two-day programme for strategic business leaders.

Strategic Leadership in Action, 15th-26th June and 14th-18th September

Leading an organisation in the current business environment is enormously challenging. It requires senior executives and directors to possess both first-class skills and knowledge and the personal qualities they need to become top leaders.

Management alumna’s small business featured in the Guardian

Cass Business School News.

Nidhima Kohli

Launching your own business can require making sacrifices, as Nidhima Kohli, founder of discovered when she started her business two years ago. “I left my six-figure job and moved back in with my parents,” she says. Kohli was employed in a senior position in finance, but started studying for an international beauty qualification in her spare time. She came up with the idea for a beauty comparison website that would help women find personalised products.

Read full article 

City Alumni! Will you spare one hour of your time with a current student?

Careers, City Future Fund .

Snapshot Scheme

The Careers, Student Development and Outreach Department at City University London runs an initiative to help students engage with employers and helpful alumni to allow them to experience what the work environment is like.

Snapshot: Your Insight into Industry, is an initiative that offers a great opportunity for highly motivated students to get a “foot in the door” of business and the professions, develop their interpersonal skills and boost confidence, while offering you as Alumni a great way to keep in touch with the University and talent of the future.

What are we looking for?

We’re looking for professionals who are able to spare one hour of their time in February to give a current student a short tour of their office environment and share some information on their career path to date.

How do students join the Scheme?

This is a highly popular scheme, where students have to apply for a place. The programme focuses on highly motivated students who will derive the most benefit from industry exposure and candidates are chosen based on their motivation and level of commitment.

How will you be matched with students?

Throughout the selection and recruitment process, students are asked to specify their industries of interest. We will then match them with employers and alumni who are able to provide them with more insight into their chosen field.

Does this really help students learn more about industry?

Absolutely! Many of our students join the scheme because they feel that they do not have access to professional networks. A recent Snapshot student, having attended a tour of Bloomberg’s offices, said “Bloomberg’s relaxed and diverse working environment really impressed me and this has encouraged me to do further research into their company. Hopefully I can send a graduate scheme application by the end of summer”.

The Scheme also received a commendation at the 2014 Vice-Chancellor’s Awards for “Excellence in engagement with business, the professions and partner organisations”.

How can you help?

If you would like to volunteer your time to help out a student, please do get in touch with Vin Bhabra directly at

This initiative is supported by City’s FutureFund.

Students celebrate their achievements at January’s graduation ceremonies

Cass Business School News, City News.


Over 2,000 students celebrated their graduation from City at ceremonies held at the Barbican in January. The graduates were  joined by their families and friends and four distinguished individuals who received honorary doctorates from the University.

Banker Mr Richard Gillingwater CBE; journalist Mrs Penny Marshall, senior judge His Honour Judge Brian John Barker CBE QC and lawyer and economist Dr Anthony Papadimitriou all received awards in recognition of outstanding contributions to their professions. Dr Papadimitriou had the added pleasure of sharing this significant day with his son, MSc Shipping, Trade & Finance graduate Alexander Papadimitriou.

You can read speeches from all of City’s Honorary Graduates by visiting

Professor Paul Curran, Vice-Chancellor commented:

“Graduation is a highlight of the academic year and provides our students with the opportunity to celebrate their achievements with those who have helped and supported them. It also allows the University to present honorary awards to those who have achieved professional or academic distinction in their fields and are considered outstanding role models for our students. It is a privilege to award degrees to everyone graduating this week. They will join our community of over 130,000 City alumni.”

In 2015, over 5,000 students will graduate from City.


If you were at one of the ceremonies, please visit our Facebook page where we have uploaded an album from each day – feel free to tag, like and share! Alternatively, please find us on Flickr.

Thank you to our photographers, Francis Churchill (International Journalism 2015), Anna Pantelia (International Communication and Development 2015), Helena Kardova (International Journalism 2015) and Anna Villafuerte (Media Studies and Sociology 2017).

Win an iPad mini!

If you graduated in January, make sure that you join our Online Community before Friday 20 February to enter our prize draw. Three lucky winners will receive an iPad Mini 2 and four runners-up will receive a gift voucher worth up to £100.

If you are a City graduate, please visit for more information.

If you are a Cass graduate, please visit for more information.

Careers events

Alumni can continue to access City’s Careers Service for up to three years after graduation.

To find our what events we have coming up for recent graduates, including:

  • industry- specific panel events
  • employability skills sessions
  • company presentations
  • cv/cover letter/application form workshops
  • mock assessments
  • psychometric tests and;
  • volunteering opportunities

please visit our website

Civil Engineering Reunion 1988 – 1992

Mathematics, Computer Science & Engineering News.

Civil Engineering Reunion 1988 to 1992_2

We were pleased to welcome the Civil Engineering class of 1988- 1992 back to City on Friday 30th January. The organiser, Armin Razavi, said:

“The event was a resounding success. Thank you to the alumni office for your help in organising the event. Thank you also to Professor Cedric D’Mello (Professor of Structural Engineering) for showing us around and giving a very interesting tour of the department and laboratories.


Civil Engineering Reunion 1988 to 1992_1.msg

In the end there were six of us: David Maitland-Wood, Dharmendra Nayee, Tim Knee-Robinson, Matthew Crouchman Gavin Sayers and myself. 

Now that we’ve met, I hope we don’t leave another 23 years before we get together again.

It was strange to see how people aged, but essentially remained the same!”



City staff, alumni and honorary graduates recognised in New Years Honours List

City News.

The New Year Honours list pays tribute to the achievements and service of a wide range of people across the United Kingdom and has been published annually since 1890. This year 1,164 people were recommended to the Queen for an award, including nine City staff (Alan Parish pictured left), alumni and honorary graduates:

His Hon Judge Brian Barker, CBE, QC, Hon LLD Honorary Doctor of Laws, 2014 Awarded Commander of the Order of the British Empire (CBE) for services to the Administration of Justice and to Charity.
Mr Matthew Hodson, MBE MSc Post-Registration Nursing CPD Programme Postgrad, 2009 / Visiting Lecturer, School of Health Sciences (since 2012) Awarded Member of the Order of the British Empire ( MBE) for services to Respiratory Care.
Dr Alice Maynard, CBE Ashridge MBA, 1992 (Affiliated College) Awarded Commander of the Order of the British Empire (CBE) for services to People with Disabilities and their Families.
Professor Julienne Meyer, CBE Professor of Nursing, Care for Older Adult, School of Health Sciences Awarded Commander of the Order of the British Empire (CBE) for services to Nursing and Older People.
Mr Alan Parish, BEM City Volunteer Archivist and Alumni Events Organiser / BSc Electric & Electronic Engineering SW – F/T, 1960 Awarded British Empire Medal (BEM) for services to Higher Education.
Professor Dame Eileen Sills, DBE, CBE MSc Nursing – P/T, 1993 Awarded Dame Commander of the Order of the British Empire (DBE) for services to Nursing.
Mr Simon Vincent, OBE BSc Banking and International Finance, 1985 / Former Cass MSc in Management Advisory Board Member Awarded Officer of the Order of the British Empire (OBE) for services to the Hospitality Industry.
Mr James Ward, OBE Professional Legal Skills, 1999 Awarded Officer of the Order of the British Empire (OBE) for services to Law and Order in the South West and service to the community.
Dame Fiona Woolf, DBE, CBE, Hon DSc Honorary Doctor of Science, 2014 / Chancellor, City University London, 2013-2014 Awarded Dame Commander of the Order of the British Empire for services to the Legal Profession, Diversity and the City of London.