Tag: City University (page 6 of 6)

A Cautionary Tale of ‘Reply All’

We’ve all been there… you were either the recipient or the sender of an accidental reply-all email. It may have made you cringe. It may have made you wonder whether you should acknowledge your mistake. Should you apologise? Should you notify the sender? One thing is certain, it looks unprofessional. Writing for Business student, Karen Young, gives her top three reply-all blunders: how to deal with them, and how to avoid them.

 

Ready to send?

1.The time you didn’t check your email before replying all. The result: you’ve sent a comment that was meant specifically for one colleague and ended up offending the other external recipients.

We’ve all done it: hit reply-all by accident, whether it’s on your mobile or desktop, and not checked that all-important email before sending. You may have made a comment to your colleague and cc’d the external recipients. It could have been a response meant only for your colleagues.

What should you do? Acknowledge that you sent the email to the external recipients by mistake. And apologise: they could have been customers or third-party suppliers.

My advice: always triple-check your email before sending. Check the recipients and cc’s, the subject, and the body text. You will never regret doing so.

 

2.When a flurry of people reply-all to the whole company

A company-wide email is sent. The topic could be an upcoming event, a milestone, or a financial goal reached. If senior management acknowledge this, fine. But there’s no need for everyone to say “Fantastic”, or “Okay”, or “Thanks”. This type of reply-all clogs up inboxes and the server.

My advice: if you have a meaningful reply, select only those who need to hear it.

Think before you click?

3.You’ve accidentally replied all, and then those in copy purposefully reply-all to let you know you’ve replied all!

My advice: If you need to let the person know they’ve made the mistake of replying all, let them know. Everyone else on copy will already know. Reply to the sender only.

To aid the fight against the reply-all annoyance, Microsoft have helpfully enabled a feature to deal with email storms – a Reply All Storm Protection Feature. Check whether your organisation has this. It could save many headaches.

Above all, consider whether a reply-all is necessary and always triple-check your emails. It may take a few minutes when time is precious but it is always worthwhile!

Triple check before you hit send

About the author

Karen Young has worked in secretarial / assistant roles for 24 years in three different industries – law, private equity, and most recently mining. She holds a Level 3 Professional Diploma in Law through the Institute of Legal Executives. Karen enjoys learning to maintain her professional development, including the very rewarding City’s Writing for Business short course.

For more on the Writing for Business course Karen took, visit our webpage.

We are also running our Writing for Business course this summer as a one-week intensive. For more information visit the course page here.

To find out more about our vibrant writing short course portfolio, including our summer schools, visit our website here.

 

Meet the Languages Coordinator

In a new series of interviews we meet some of the team behind City’s short courses. First up, our languages coordinator, Agnes Shepherd

 

Agnes Shepherd, Languages Coordinator

1.Please tell us a bit about yourself

My name is Agnes Shepherd and I’m the Course Coordinator for languages at City’s short courses – which means that I organise how the languages courses are run. I am also a native French speaker and a French teacher who is passionate about teaching. I love to watch students progress and get a great sense of achievement when I see that lightbulb moment as students start to learn. I think it’s also important to teach students about the culture of a country, not just the language. In my spare time I like travelling, learning about ancient history and gardening.

2. What’s your role at City and how does it work?

I coordinate the language courses at City where we offer ten different languages across a variety of levels from beginners up to advanced. City is actually one of the few language providers to offer Japanese language courses right the way up to advanced level. In total I look after more than 25 courses and manage all the visiting lecturers, language enquiries, relevant marketing, social media, and administrative issues. I also come up with new ideas for courses, such as our recent holiday French course. And watch this space for our brand-new simple conversation classes!

3. Why do you think it’s important to learn a foreign language?

First of all, it’s important for effective communication. While English might be the most commonly spoken international language, if you want to communicate well while abroad or when you work with colleagues from overseas, I would say it’s crucial to learn that language.

Secondly, it is excellent gymnastics for the brain. You get to stretch yourself and fire up those neurons in a way that research has proven to be beneficial. Whether you learn Spanish, Korean or German you get to extend yourself.

Finally, but not least, it’s fun. When you learn a language, you are with peers of a similar level. It’s great to discover together the intricacy and pronunciation of a language. You get an extraordinary buzz when you realise that you are making proper sentences. Maybe you’ll find yourself abroad and suddenly the waiters understand your order, or your French colleagues will invite you for lunch and you can finally participate in the conversation!

Ready to order?

4. What are your three top tips for learning a foreign language?

  1. Immerse yourself as much as possible: join a language course where speaking in the target language is prioritised. Having to speak in a foreign language, with feedback from your tutor, will accelerate your language skills.
  2. A little bit every day: while on your language course make sure you practice even a tiny bit each day, whether that’s grammar, vocabulary or even reading packet labels in the target language, it all helps to build your knowledge and understanding.
  3. Develop a peer group within your class and do some fun activities together through Whatsapp, or even go to see a film together.

 

5. Why would you recommend studying a language short course at City?

City’s teachers are all qualified, native speakers who follow the European framework (CEFR) for language learning. Through interactive and engaging methods of teaching, they will teach you more than just a language; they will teach you about the culture too. You’ll be with peers and slowly you will find, even if you’re really shy about learning and speaking a language, you’ll make good friends. Our teachers will put you at ease and before you know it, you’ll be speaking and understanding your chosen language. For example, if you learn Arabic, our tutor Ahmed will provide you with lots of relevant material which will help you quickly progress.

 

Agnes Shepherd coordinates City’s language short courses.

Agnes also teaches City’s short online French language courses.

For more about our other online language courses visit our website.

Five Reasons Why You Should Learn Korean

Research has shown that learning a foreign language boosts brain power. But which language should you choose to learn? Read on for five reasons why you should learn Korean.

 

 

1. Korean has one of the most logical alphabets in the world

 

The Korean alphabet has 24 letters each of which is spelled phonetically. Languages with phonetically spelt words are far easier to learn as there are no tricky spellings (unlike there are in English!) The mastermind behind this simplicity was King Sejong ‘the Great’ of the Joseon dynasty, who tasked Korean scholars with creating an easily learned writing system which could be understood by all.

 

2. Conjugating verbs in Korean is much easier than in other languages

 

Many languages conjugate their verbs into first, second and third person. But with Korean you don’t have to worry which form of the verb to use depending on whether you’re referring to ‘I’, ‘you’ or ‘she/he’. All you need to learn are the conjugations for the different levels of formality and tenses. Similarly, the Korean language does not have gendered nouns which means you won’t need to learn if a noun takes the masculine or the feminine form, another common obstacle when learning a foreign language.

 

3. Learning Korean just might help with your career

 

Employers increasingly value language skills amongst their employees, so learning any foreign language is a solid investment in your career. With Samsung rivalling Apple for innovation and market share, South Korea has the twelfth largest global economy and is one of the most technologically advanced countries in the world. Learn Korean and you might find yourself working for one of the ever-expanding South Korean companies based in the UK, or even in Korea itself. At the very least you’ll have improved your employability prospects.

 

4. Korean arts and culture are taking over the world

 

First there was Gangnam style, then K-pop, now Squid Game (Netflix’s biggest debut success) and the Oscar winning Parasite. Known in Korea as The Korean Wave, or Hallyu, the South Korean pop culture has taken the world by storm and become a major influence on global culture. Learn Korean and you’ll be able to tap into a rich, dynamic culture. With over 70 million Korean speakers worldwide, and Europe’s largest Korean community resident in London, start learning Korean and you’ll be able to fully absorb this fascinating and ever-changing culture.

 

5. Learning a foreign language can help your mental health

 

The pandemic has had a negative effect on many people’s mental health with the World Health Organisation reporting a 25% increase worldwide in anxiety and depression. Conversely, learning a new language can improve your confidence, flexibility and sense of purpose. Plus, it’s fun. You get to meet other learners and practice your language skills in small, interactive groups. So, what are you waiting for?

 

Want to find out more about learning Korean at City, University of London? Visit our Korean language short course page.

 

Interested in our other online language courses? We offer short courses in ten modern languages, from Arabic to Portuguese. Find out more here.

 

If At First You Don’t Succeed…

The Road Less Travelled: City short course alumnus Simon Culleton’s long journey to publication

By Simon Culleton

‘I know a literary agent,’ said my opponent as we passed at the net. I tried to act casual to disguise my eagerness so waited until we had played two more games and passed again. I feigned breathlessness.

‘Perhaps,’ I said still catching my breath, ‘Perhaps you might want to put in a word for me.’ He sucked the air through his teeth and looked as though I had just asked for one of his kidneys. He waited until we were stood in front of a crowd of people on the clubhouse veranda before counting off three fingers.

‘One, I’ll need a letter of introduction, he said. ‘Two, a brief outline of what the book is about and three…’ he now had the complete attention of a gathering crowd, ‘And Three, I’ll need the full manuscript with no spelling mistakes.’

‘What, no spelling mistakes?’  I didn’t say that of course, I just accepted his request with a subservient bow of my head. I’m a writer, and like all writers am desperate to get published.

I’d love to tell you that I let him win the tennis match, but he far outranked me and was always going to win. I had only agreed to play with him because I heard he had a friend who was a literary agent.

It had been three years since I’d first walked into the classroom at City University of London’s ‘Novel writing’ evening class. One of the first tasks that our tutor, Martin Ouvry, had set for the class was to document why we wanted to write our chosen novel. It was a telling exercise.

My answer was honest; I didn’t want to write this novel, I wrote. It was too personal and raw. More accurately, I continued, ‘the last thing I wanted to do was remember. Yet inevitably, almost fatally, whenever I attempted to write a different storyline, all my characters were either divorced or battling in some way for their children. So eventually I submitted. It was always going to be ‘Shadows of Fathers’ first.

I remained with City and progressed to their year-long Novel Studio course. I enjoyed the twice-weekly structure and the twelve-thousand word, deep critique was a particular landmark in my novel progress.

The Novel studio course paid particular attention to obtaining an agent worthy to champion our book. Emphasis was put on presentation, catchy letters to attract an agent:

“Dear Madam, I respectfully submit… Dear Sir would you please consider…  or   Dear Michael I read in your bio that you enjoy stories that surprise you…  Hey Sarah, like you I play tennis (badly) …

I sent over fifty, all of which got nowhere, most didn’t bother replying. I even tried some of the foreign literary agents. A reply email from Hamburg went something like this:

Thank you for your story, Simon. Everyone in the office really enjoyed it although the literary agency no longer owns these premises, we are boat engineers.

I stayed with City University and enrolled in a further three workshops with Katy Darby as well as travelling to Greece for the Athens international School Of Creative Writing. One particular highlight was attending a flash fiction class taught by the excellent writer Heidi James.

I quite literally immersed myself in the writing world. Although I had yet to find representation; a nagging doubt that was always with me. One of the hardest things I found about writing a novel is that you have to finish it before knowing whether it will be a success.

During the first lockdown, I became despondent until a chance text conversation from an old friend I had not seen since my school days. (When we were young teenagers she had let me hold her hand at the bus stop). ‘I know someone who is a publisher’ she texted. A sudden vision of the man standing on the tennis club veranda came into mind. But this was Bernadette, I thought. I had missed a bus for her when I was fourteen.

As it turned out, my tennis friend didn’t

Author Simon Culleton

know an agent, after all, he only knew the father of the agent and had subsequently fallen out with him, (possibly over a spelling mistake).

So once again I sent off my synopsis and the first fifty pages. After a few weeks, I received a request to send the rest of my novel. I was on top of a wobbly tower scaffold laying heavy blocks when I received an online zoom invitation. Rose Drew of Stairwell books, an American woman from Florida whose exuberant hand gestures took up the whole of the computer screen, was enthusiastic. She had read my book and could relate to all my characters and recite any passage from my novel. I had found my champion.

It has been a long and arduous road with weekends and evenings spent writing in libraries and coffee shops, London university corridors and crowded Greek restaurants. At work I was forever scrawling notes for my novel on pieces of timber and newly plastered walls; conversations were cut short while I retained a thought later to be added.

It takes dedication and sheer bloody-mindedness to complete a novel and in my case a lot of help and guidance too. City was a wonderful place that helped harness my book idea to the finished debut novel that is Shadows of Fathers.

About the author: Simon Culleton was born and bred in Essex England, where he lives with his two children. His love for writing began when he wrote a short story at age 17, while sat in a derelict car, which went on to be broadcast on BBC Radio 4. He loves to travel and has worked his way around the world, undertaking jobs from snow clearing in Sweden, to construction work in California. Simon has a passion for chronicling everyday people which extends even to himself: he has maintained a personal daily diary for over 40 years.

About the book: When Richard realizes his German wife is not returning to England with their children, the subsequent journey he must take encompasses new geographical and emotional realms. With the help of comic but effective German lawyer Otto Lehmann, Richard’s fight for his family is both heart-wrenching and humorous, in a story that crosses countries and cultures. Shadows of Fathers offers an alternative view of separation: a dedicated father fighting for the right to parent in a new and relevant take on contemporary fatherhood: not only in the mid-1990s setting but also in today’s society.

Simon’s debut novel, Shadows of Fathers

Shadows of Fathers is available for pre-order on Amazon, Google books and many more. Published by Stairwell Books in October 2021, the first chapter can be viewed on the ‘Coming Soon’ page at Stairwell Books.

Cut Short: the debut book from short course alumnus Ciaran Thapar

This summer, Penguin will publish Ciaran Thapar’s debut book about youth violence, Cut Short.  Novel Studio course director, Emily Pedder, caught up with him to find out more about his path to publication and the book David Lammy has described as ‘honest, authentic and raw’.

Emily Pedder:  Your book, Cut Short, is an urgent look at the UK’s serious youth violence epidemic. What first drew you to this subject?
Ciaran Thapar: As an education and youth worker in schools and youth clubs in London between 2015-2018, I came to see how youth violence was playing out on the ground as an overwhelming force in the lives of young people I was working with. I therefore noticed that the myopic, if-it-bleeds-it-leads way the British media were reporting on fatal stabbings across London and beyond was not only detached: it was actively harming communities who were suffering most by telling stories that distorted, rather than informed, wider society’s understandings about social breakdown. So, moved by my interest in writing and journalism, I started to write about issues which I saw as orbiting the violence: austerity, school exclusions, drill music.

Ciaran Thapar’s debut, Cut Short

What’s more, 17-year-old Michael Jonas, the older brother of my first mentee, Jhemar Jonas – who I first started working with in January 2015 when I was a postgraduate student at LSE – was stabbed to death in November 2017. Quite suddenly I was required to become a consistent source of support for Jhemar and his family. It made me double down on trying to understand and solve why violence happens among young people. The book was primarily borne out of this motivation.
And then, in the hot summer of 2018, with London simultaneously celebrating the weather on the one hand while becoming weighed down by unprecedented death and tragedy on the other – divided by lines of race, class and postcode – I started writing my proposal. Cut Short’s creation is therefore moved by my practical journey as a youth worker learning the ropes, seeking to make impact and forging empathy with young people, as well as my intellectual attempts to understand these last few years in British society, map out how we are all connected and responsible for civic unity, and provide a hopeful blueprint for steps forward.
EP:  You’re a youth worker and a journalist. How easy was it to make the transition to writing a book?
CT: The researching, interviewing, planning and structuring of stories I wanted to include in the book between the summers of 2018 and 2020 – the start of the proposal to the end of the first draft – was never easy, but it was manageable. I went freelance in May 2018 after working for six months in London prisons, and for a while I was struggling to make ends meet financially. Dealing with the stress of that time was very difficult. But pressure makes diamonds: I wrote so much journalism to stay afloat as a result that I became more confident in my arguments and observations about themes I was seeing firsthand in my youth work: social exclusion, inequality, austerity and music culture. I have long been interested in writing long form journalism – I rarely read anything else – so in the end, on realising the book idea’s potential, it felt more natural to switch from writing lots of shorter pieces to focus and go long for the book.
The bit of the transition I found truly hard, however, is the impact it had on me psychologically. It is, I think, impossible to fully immerse oneself in a book-length project while sustaining other areas of life with any normality. I am very proud of the jump I made from youth work and journalism to the book, and what I’ve created in the end. But it has been difficult juggling everything. I’ve skated very close to burnout. Fortunately, my writing practice is now more patient and protected than it ever was before. I compartmentalise it on certain days and protect it to focused sessions, rather than letting it affect my youth work or personal life.
So, in sum: it wasn’t difficult to make the transition to writing a book, and it has enriched my life beyond belief. I’ve learned a huge amount and built a platform that will, I hope, allow me to advocate for change going forward. But, as with anything sustainable and meaningful, the transition came with obstacles and burdens that I’m only really starting to make sense of now. I feel a responsibility to say that here.
EP: What are the most important lessons you have learned in writing your book?

CT: First, you can’t rush or force quality, and when things don’t go to plan, it’s okay, because they’re not meant to. I became so stressed at first when interviews fell through or huge distracting events happened in my youth work in the process of writing the book. But I soon realised that these developments are a

Ciaran Thapar (photo by Tristan Bejawn)

prerequisite for anyone trying to craft a nonfiction story. Real life is not predictable, and it moves in imperfect directions, so writing a book that grapples with that truth will never go exactly to plan. I’ve learned to see this as an exciting and rewarding truism, and be grateful for it, rather than worry too much about stuff I can’t control.

A second lesson I’ve learned is that, compared to writing a piece of journalism, a book requires long-term immersion. It necessarily becomes a big, the biggest, part of your life. Giving it space, switching on and off from it, finding modes of self-care and people who you can be vulnerable with to support you, is the best way to keep in check. I feel like now that I’ve written a book, my writing practice is totally transformed for the better, and I’ll have that for the rest of my life.
EP: You studied Narrative Non-fiction at City with Peter Forbes. Did you do other courses before or after? And what was it about Peter’s course that you found most useful?
CT: I’ve not done any other writing courses, per se, but I think it’s important to credit the MSc Political Theory I did at LSE between 2014-2015 as an essential step for my career. It gave me the ability to consume and form strong moral arguments quickly. Ultimately, Cut Short amounts to a grand moral argument about the vitality of the state, civic participation and public responsibility. I make a case for compassion and empathy in spaces like schools and criminal justice where, as far as I can tell, these values are being systematically rooted out, often in the name of profit. Academic study gave me the critical thinking and language skills to forge this as a binding ideology. Peter’s course two years later then made me appreciate nonfiction writing as a creative craft in which every word counts. So then it became about making arguments and political advocacy fun, listenable, readable and colourful. The course also created the weekly pattern in my life of sharing my words with a group and getting feedback; it built my confidence. Without that pattern I think I would have struggled to put myself out there in the way I eventually did.
EP: What’s the most helpful piece of advice anyone has given you as a writer?
CT: Writing is like dancing: it’s best when nobody’s looking. I’ve heard these words spoken by the former Guardian journalist Gary Younge – who features in Cut Short! – a few times, and it really rings true now that I think about it more and more. Having a target audience and being self-conscious is to some extent important to guarantee quality and think about an aim for a piece of writing. But too much focus on who is reading your words, or how that makes you feel, can distract from the task of speaking truth.
EP: What advice would you give to someone starting out on their writing journey?
CT: Being a good writer is only partially anything to do with the actual writing: it’s also about being an adaptable, humble human being; someone who is willing to listen, learn and observe. Before you put pen to paper, create patterns in your life which give you freedom to think and be inspired. If you’ve got nothing to write about, then it doesn’t matter how good your language skills are: the words won’t flow. So focus on acting as well as writing. And then write every day in a journal. Once you’re ready to get your writing into the public domain, reach out to as many editors and writers as possible, offer coffees, ask for phone calls. Make yourself memorable. Pitch regularly, and if a pitch isn’t accepted, ask for feedback, embrace the learning, and take the opportunity to improve. Never see failed pitches as failures. (Some of my most successful articles were the result of failed pitches; Cut Short was the result of many!) And finally, stick to writing about things that you know intimately because everyone has a story worth telling and a perspective worth sharing, it’s just a matter of putting in your 10,000 hours trying to figure out how to articulate it. The only way to fail is by giving up, so don’t give up.
EP: Can you describe your route to publication?
CT: I was emailed by my legendary agent, Matt Turner, in the summer of 2018 after he’d read some of my pieces. We met at a pub in Brixton and he asked if I had a book idea. I didn’t, but the conversation, stretched over several meetings, quickly turned to my experiences as a youth worker and my aspirations to write something long form that could make a real impact on how youth violence is understood in British society. I was and still am surrounded by characters who are heroic and deeply inspiring, and I felt like their stories needed to be told in a book.
From that moment onwards, I spent 10 months struggling to write the proposal. Really struggling. But despite the delays, Matt stuck by me, editing whatever I sent him, sometimes binning it altogether and telling me to start again, and building my profile in his industry network. He didn’t need to remain loyal like this, or wait for me to get my act together, but he did, and for that I will be forever grateful. His supporting role was perfectly executed. So by the time we submitted the proposal in June 2019 – it took tens of draft attempts, many sleepless nights and many, many instances in which I thought I might just give up – we had a willing audience of editors ready and waiting to read the idea for Cut Short. In the end, I was pleased to gain 9 offers from publishers, and I chose Penguin Viking because I could see how passionate their team were about converting my ideas into a reality.
Then in August 2019 I got to work, slowly at first, and I was roughly halfway through writing the first draft in March 2020 when lockdown hit. I wrote the second half in lockdown, between March-July 2020, which was bizarre, but I think it worked well as I could pour all my time and energy into it. The book gave me a sense of purpose that I may have otherwise lacked during such a disruptive period for the world.
Since then, the book has gone through 10+ editing and proofreading stages, I’ve had to have many, many conversations with my editor, contributors, advisers and friends about the ethics and safeguarding of the story. I’ve worked with the main characters – particularly Jhemar and another young legend called Demetri Addison, who I used to mentor at his sixth form college – to make sure they are totally happy with how it all reads and represents them. And now I’m trying to enjoy the calm before the storm of publication in June. It’s very surreal getting feedback from early readers. I’m ultimately nervous and excited in equal measure.
EP: How will you celebrate the launch of your book if we are still in lockdown when it’s published?!
CT: The book comes out on 24th June, three days after lockdown is supposed to end. My 30th birthday is one week later. It’s going to be a special summer.
EP: What do you hope readers will take away from your book?
CT: Two things, which I state early in the book: an understanding of some of the problems which lead to youth violence, and a practical blueprint of some solutions.
Regarding the problems, I’ve chosen to focus on presenting and evidencing an argument which says that the British state is failing particular groups of young people, and this is why youth violence occurs. Austerity is to blame, but so is technological change and systemic discrimination in our public institutions, going back generations.
Regarding the solutions, I’ve tried to show through the stories I tell and analysis I present how we are all connected, if subtly, to serious youth violence, and therefore how we might think and act differently in future to collectively solve it. I want readers to connect with the story, understand these arguments, feel something and then act on that feeling; adults to care, young people to feel platformed and inspired. Cut Short is a call to action. It is not just a book, it is my way of making change and turning the armchair thinker into a frontline doer.
EP: What are you working on now?
CT: I run my own charity, RoadWorks, which I launch at the end of Cut Short. We explore music culture and social theory to support young people at risk of exclusion and violence. I also now write consistently for British GQ – I have a monthly column about youth and music culture online called ‘All City’ – and I’m working on one special long form piece for the print magazine this summer which I’m excited about. Otherwise, I’m doing more work behind the scenes on making sure the book’s publicity and promotion is where I want it to be. Watch this space!
Congratulations, Ciaran! We can’t wait for the book to come out.
Cut Short will be published by Penguin in June 2021.
Narrative Non-Fiction runs on Tuesday or Thursday nights for ten weeks.
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