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December 13, 2019
Rachel
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Library systems downtime

Posted in Cass, Downtime, GIP, IC, NSQ, Online Resources, and Service Announcements

We are upgrading our library systems overnight Monday 16th – Tuesday 17th December.  As a result you may experience intermittent periods of downtime during which you will be unable to: login to online resources see book availability through CityLibrary Search request items, or login to your CityLibrary Account to renew items. Please plan ahead to conduct research and manage your account ahead of this time.

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CityLibrary gains Customer Service Excellence Standard
December 6, 2019
James
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CityLibrary gains Customer Service Excellence Standard

Posted in Uncategorized

City’s Library Services Team has been awarded the Customer Service Excellence (CSE) Standard.  The standard assesses a huge number of elements and criteria, including feedback from library users, to determine the highest quality service. This is something we could not have achieved if it was not for the help of our wonderful customers, both students and staff, who assisted in talking with the CSE assessors and who help us run a successful service in different ways. Social Media Our assessors picked up on several factors relating to our relationship with our students. Our social media game was praised as being…

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December 5, 2019
jessica
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The Story of City exhibition – ending soon

Posted in Uncategorized

Thank you for helping us celebrate 125 years of City. As our anniversary year draws to a close we would like to remind you that Part 2 of the exhibition The Story of City: life, learning and legacy will run until the end of December, so please visit while you can. The exhibition is open to all and is located at the foot of the Great Staircase in the Pavilion, University Building. The second part of the exhibition explores everyday life during the early years of the Institute. Find out more about the academic and social activities of the Institute.…

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Extended loan periods
December 5, 2019
Catie
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Extended loan periods

Posted in Cass Business School, City Law School, NSQ, School of Arts and Social Sciences, School of Health Sciences, and SMCSE

To help you prepare for your exams, Library Services is giving you extended loan periods over the Christmas and New Year break.   Seven day loans If you borrow or renew a seven day loan on Friday 6th December you won’t have to bring it back until Friday the 3rd of January. 24 hour loans Pop in on Friday 13th December or anytime up to closing time on Monday the 23rd of December, and you will be able to keep 24 hour loans until 10am on Friday 3rd January. You can renew seven day loans and long loans online from your Library…

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24/7 opening at Northampton Square and Cass
December 4, 2019
Chris
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24/7 opening at Northampton Square and Cass

Posted in Opening Hours, Service Announcements, and Uncategorized

The Northampton Square and Cass libraries will be open 24 hours a day, seven days a week during the January exam period, from Thursday 2nd January to Friday 17th January, 2020. Library staff will be available at Help Desks and roving around as usual, with a security team in place overnight. Detailed opening hours can be found on the Library website. We would like to thank everyone in advance for showing consideration to local residents when entering and exiting the buildings during 24/7 opening. If you have any questions or comments about 24/7 opening, please contact our User Services Team.

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