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CityLibrary gains Customer Service Excellence Standard

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City’s Library Services Team has been awarded the Customer Service Excellence (CSE) Standard.  The standard assesses a huge number of elements and criteria, including feedback from library users, to determine the highest quality service. This is something we could not have achieved if it was not for the help of our wonderful customers, both students and staff, who assisted in talking with the CSE assessors and who help us run a successful service in different ways. Social Media Our assessors picked up on several factors relating to our relationship with our students. Our social media game was praised as being…

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The Story of City exhibition – ending soon

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Thank you for helping us celebrate 125 years of City. As our anniversary year draws to a close we would like to remind you that Part 2 of the exhibition The Story of City: life, learning and legacy will run until the end of December, so please visit while you can. The exhibition is open to all and is located at the foot of the Great Staircase in the Pavilion, University Building. The second part of the exhibition explores everyday life during the early years of the Institute. Find out more about the academic and social activities of the Institute.…

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