Tag: Service improvements

Library Loves Feedback February

Bookshelves containing book displays for Travel through time, wellbeing and study skills.

Our Library Loves Feedback campaign will return from Monday 12th to Sunday 25th February. During this time there’ll be a lots of ways to tell us your thoughts on CityLibrary. We want to know how and why you love the library, as well as ways you think we can improve or adapt to better help…Continue Reading Library Loves Feedback February

#LibraryLovesFeedback

Image featuring text advertising Library Loves Feedback.

Tell us what you think. Our feedback campaign, Library Loves Feedback (#LibraryLovesFeedback) is back and runs for two weeks from today….Continue Reading #LibraryLovesFeedback

CityLibrary search downtime

Screenshot of CityLibrary search results screen showing titles with an e-book available.

At 2am on Tuesday 30th November, CityLibrary search will be unavailable for up to two hours due to a system upgrade. During this period you will not be able to access your library account, search for items, place requests or renew items. We envisage that the upgrade will be completed on time and full service…Continue Reading CityLibrary search downtime

The City Law School Library

Study desks and shelves.

On Monday 6th September the new City Law School building, on the corner of Sebastian Street and Goswell Road, opened its doors to staff and students for the first time. This handsome building incorporates two historic structures into its design: and located on the first floor you’ll discover the new Law Library. Over the summer…Continue Reading The City Law School Library

Library systems downtime on Tuesday 13th April

Library Guides Homepage

Our Library systems are being upgraded during the day on Tuesday 13th April 2021. As a result, there’ll be a short period of time when you won’t be able to:…Continue Reading Library systems downtime on Tuesday 13th April

CityLibrary gains Customer Service Excellence Standard

City’s Library Services Team has been awarded the Customer Service Excellence (CSE) Standard.  The standard assesses a huge number of elements and criteria, including feedback from library users, to determine the highest quality service. This is something we could not have achieved if it was not for the help of our wonderful customers, both students…Continue Reading CityLibrary gains Customer Service Excellence Standard

Bookable library spaces

Our Technobooths and Pods on Level 3 of Northampton Square Library are now available to book for quiet collaborative work.  Students can book these spaces for a maximum of two hours per day, up to two weeks in advance.  You can book these online through our new look bookings pages. Technobooths are ideal for working…Continue Reading Bookable library spaces

New and updated Library Guides for Health Sciences

We are excited to announce Governmental, news and statistical resources, a new Library Guide for School of Health Sciences students, researchers and academics. It provides access to: Governmental websites from the Department of Health & Social Care and its associated agencies such as the Care Quality Commission and Public Health England Websites covering health issues from…Continue Reading New and updated Library Guides for Health Sciences

New water fountains at Northampton Square

Following students’ feedback, we have worked with our colleagues in Property and Facilities to install two new water fountains in the Northampton Square Library. You can now refill your water bottle from the following locations: Level 2: in the lift/stairwell area near the window Level 3: in the lift/stairwell area near the window Level 5:…Continue Reading New water fountains at Northampton Square