Services and Resources Status Updates

Have you ever wondered why a library resource is not working or wanted to check if there is any upcoming system maintenance? You can now quickly do so, by checking our Current status of library services and resources page!

We knew that having a centralised place to check would make your life easier, so we worked hard to produce a tool that would clearly show you the status of Library Services’ core systems and services. So now, in one place, we are able to highlight to you known issues and periods of service disruption, and provide you with information on alternatives where necessary.

On that page you will be able to check the status of our online resources, services and spaces. Specific major issues are highlighted at the top, but you can click on each category to get more details on what is happening (an alert shows next to a category when there is an issue related to it), and learn about other potential issues:

  • In Online resources are listed current issues with library resources and news items about upcoming maintenance, as well as workarounds for known issues. If you have found an issue with a resource, this page may tell you why. If not, you can report the issue to e-access@city.ac.uk
  • By checking the status of our Services, you will know if any of them is disrupted – did you know that all but one are available at the moment?
  • Currently all our physical Spaces are closed, of course, but this will be a useful page to remember checking when we reopen.  

Give it a quick try at https://libanswers.city.ac.uk/systems –  see what’s happening and what will be happening soon!

CityLibrary gains Customer Service Excellence Standard

City’s Library Services Team has been awarded the Customer Service Excellence (CSE) Standard.  The standard assesses a huge number of elements and criteria, including feedback from library users, to determine the highest quality service.

This is something we could not have achieved if it was not for the help of our wonderful customers, both students and staff, who assisted in talking with the CSE assessors and who help us run a successful service in different ways.

Social Media

Our assessors picked up on several factors relating to our relationship with our students. Our social media game was praised as being beyond the standard and, without your interaction with our tweets and posts on CityLibrary News, Instagram, Twitter and Facebook, these efforts would be wasted – so thank you so much for interacting with us online as well as in person.

Continous Improvement

We were also commended on our commitment to continuous improvement where, really, it is you who drive this, you who make us a success. Without your engagement with our Feedback pop-ups, for example, we would not know how we do better – because it is what You Say that We Do. We are currently looking at the feedback we received last month but you can let us know at any time what we are doing well and what are not doing well at our Help Desks where you can talk to our staff or fill out a form.

So thank you for making us a Customer Service Excellence success!

Library Loves Feedback: 18th to 24th November 2019

Once again Library Staff will be popping-up across City to find out what you think about Library Services. We want to know what you love and why you love it: plus, your ideas for how we can improve things too.

Your feedback makes a difference: we use it to help plan and make changes for the benefit of everyone who uses the Library’s services, resources and spaces.

We’ll have our usual in-person pop-up stalls, plus our popular feedback walls so that you can post your comments anonymously, read other people’s thoughts and see responses from Library Staff. If you don’t make it in, you can submit your feedback online: https://city-uk.libwizard.com/f/feedback-2019.

Poster advertising Library Loves Feedback
Library Loves Feedback

As a massive “thank you” for giving us your feedback, we’ll have some fabulous freebies and prizes to giveaway too!

Here are details of our pop-up locations for this year:

Northampton Square:

Monday 18th Nov Myddleton Street Building Reception Area 12:15-12:45
Tuesday 19th Nov University Building Pavilion 13:15-13:45
Wednesday 20th Nov University Building Stalls – Level 1 Walkway 12:15-12:45
Thursday 21st Nov College Building Entrance Area 13:15-13:45
Friday 22nd Nov University Building Stalls – Level 1 Walkway 13:15-13:45

City Law School, Gray’s Inn Place:

Tuesday 19th Nov Common Room, Atkin Building, Gray’s Inn Place 11:45-12:15

Cass Business School, Bunhill Row:

Thursday 21st Nov Bunhill Row, 1st floor, outside Cass Learning Resource Centre 15:15-15:45

Finally, there are loads of other ways to contact us too throughout the year including via email, Online Chat, and Social Media: tell us what you think!

Silent Study at Northampton Square

Returning students will notice that Level 6 is closed for refurbishment as part of our wider work to develop the library estate.

Levels 4 and 5 are still available for silent study.  In addition to the silent spaces inside the Library, we have transformed B411c into a silent study room.  You can access this new silent study space by taking the lift or stairs from the refectory end of the Level 1 walkway to the 4th floor and following signs to Silent Study.

B411c will be open Monday-Friday 08:30-18:00.

 

 

 

Bookable library spaces

Our Technobooths and Pods on Level 3 of Northampton Square Library are now available to book for quiet collaborative work.  Students can book these spaces for a maximum of two hours per day, up to two weeks in advance.  You can book these online through our new look bookings pages.

Technobooths are ideal for working with your colleagues on a group project or presentation as they are equipped with a large screen which you can plug your own laptop into.  Our quiet collaborative pods are great if you want to study in the same place as your friends.

If you want to study in a group, then our group study rooms and spaces on Level 2 are for you.

 

New and updated Library Guides for Health Sciences

We are excited to announce Governmental, news and statistical resources, a new Library Guide for School of Health Sciences students, researchers and academics. It provides access to:

The guide formally known as Doing a systematic review has been updated and renamed Doing postgraduate research to cover all advanced dissertations and research projects, including systematic reviews.

Some new sections have also been added, including a Database Search Checklist which can be used after an initial database search to ensure the correct search strategies have been followed.

All of our guides for Health Sciences can be found here https://libguides.city.ac.uk/health.

Extended loans

To help you prepare for your exams, Library Services is giving you extended loan periods over the Christmas and New Year break.

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Seven day loans

If you borrow or renew a seven day loan on Friday 7th December you won’t have to bring it back until Friday the 4th of January.

24 hour loans

Pop-in on Monday 17th December or anytime up to closing time on Friday the 21st of December and you will be able to keep 24 hour loans until 10.00am on Thursday 3rd January.

Keep up to date with our opening times over the Christmas and New Year period on the Library Services website.

Library Loves… Feedback: 19th – 23rd November 2018

Library Staff will be popping-up across City this week to find out what you think about Library Services. We want to know what you love and why you love it: plus, your ideas for how we can improve things too.

Your feedback really does make a difference: it helps us plan and make changes for the benefit of everyone who uses the Library’s services, resources and spaces.

As well as our in-person pop-ups we’ll also have our popular Feedback Walls at all sites so that you can post your comments anonymously, read other people’s thoughts and see responses from Library Staff.

Poster advertising Library Loves Feedback
Library Loves Feedback

And as a thank you for giving us your feedback we’ll have some fabulous freebies and prizes to giveaway!

Details of our pop-ups are:

Northampton Square:

Monday 19th Nov

 

Drysdale Building 1st floor walkway – opposite Careers 12:30-13:00

Tuesday 20th Nov

 

University Building Reception Area 13:00-13:30

Wednesday 21st Nov

 

University Building Stalls – Level 1 Walkway 12:15-12:45

Thursday 22nd Nov

 

College Building Entrance Area 13:00-13:30

Friday 24th Nov

 

Drysdale Building 1st floor walkway – opposite Careers 13:00-13:30

City Law School, Gray’s Inn Place:

Tuesday 20th Nov

 

Common Room, Atkin Building, Gray’s Inn Place 11:45-12:15

Cass Business School, Bunhill Row:

Wednesday 21st Nov

 

Outside the Cass Learning Resource Centre 14:15-14:45

Don’t forget, there are lots of other ways to contact us too including via email, Online Chat, and Social Media: let us know what you think!

 

New water fountains at Northampton Square

Following students’ feedback, we have worked with our colleagues in Property and Facilities to install two new water fountains in the Northampton Square Library.

You can now refill your water bottle from the following locations:

  • Level 2: in the lift/stairwell area near the window
  • Level 3: in the lift/stairwell area near the window
  • Level 5: towards the back of the floor near the Music section (shelfmarks 780s)
The three water fountains at Northampton Square
From left to right, the water fountains on Levels 2, 3 and 5 in the Northampton Square Library

Level 3 at Northampton Square Library

Although the spaces in the Northampton Square Library have been quieter over the summer, library staff have been busy using your feedback to make changes.

level 3 can be very loud, reducing noise levels would be very good

This was a common theme in our recent feedback campaigns, with many of you suggesting that you would appreciate a quieter, more studious study space on Level 3.

From September, Level 3 of the Northampton Square Library is for quiet study.  When using Level 3 please keep conversations to a minimum, and if you want to work in a large group be considerate of your fellow students and book a group study room or use one of the other collaborative study spaces throughout the University, such as in the Tait Building.

To make the space more suitable for quiet study we have purchased new furniture and the last pieces will be delivered and installed this week.

Woman reading book in library