Tag: service improvements

#LibraryLovesFeedback

Image featuring text advertising Library Loves Feedback.

Tell us what you think. Our feedback campaign, Library Loves Feedback (#LibraryLovesFeedback) is back and runs for two weeks from today….Continue Reading #LibraryLovesFeedback

CityLibrary search downtime

Screenshot of CityLibrary search results screen showing titles with an e-book available.

At 2am on Tuesday 30th November, CityLibrary search will be unavailable for up to two hours due to a system upgrade. During this period you will not be able to access your library account, search for items, place requests or renew items. We envisage that the upgrade will be completed on time and full service…Continue Reading CityLibrary search downtime

The City Law School Library

Study desks and shelves.

On Monday 6th September the new City Law School building, on the corner of Sebastian Street and Goswell Road, opened its doors to staff and students for the first time. This handsome building incorporates two historic structures into its design: and located on the first floor you’ll discover the new Law Library. Over the summer…Continue Reading The City Law School Library

Library systems downtime on Tuesday 13th April

Library Guides Homepage

Our Library systems are being upgraded during the day on Tuesday 13th April 2021. As a result, there’ll be a short period of time when you won’t be able to:…Continue Reading Library systems downtime on Tuesday 13th April

Essential maintenance to Westlaw, LexisLibrary, Nexis and other databases from Monday 23rd November

We will be updating the login for some of our online library resources in the week commencing 23rd November. How will this affect me? This work will affect the way you login to the following online library resources which use the OpenAthens or Institutional login. Westlaw UK Westlaw Books Practical Law Lawtel LexisLibrary Nexis UK…Continue Reading Essential maintenance to Westlaw, LexisLibrary, Nexis and other databases from Monday 23rd November

Book Study Spaces

Study spaces

Need somewhere to work quietly and comfortably?  Desks for studying at the Northampton Square and Business School Libraries are available to book on the CityLibrary website.  There are study spaces with and without PCs and computers with financial resources.  Access to the Library is only available to students and staff who have items to collect or have booked individual study spaces. You must book ahead of…Continue Reading Book Study Spaces

Financial databases on site access

Computers in the Financial Resources Zone Resources

We are pleased to announce that Financial resources on site are now available to students. For those of you able to come to campus, 12 terminals are currently available in the Business School at Bunhill Row, and 6 terminals at Northampton Square Library will be available from Monday 5th October….Continue Reading Financial databases on site access

Services and Resources Status Updates

Have you ever wondered why a library resource is not working or wanted to check if there is any upcoming system maintenance? You can now quickly do so, by checking our Current status of library services and resources page! We knew that having a centralised place to check would make your life easier, so we worked…Continue Reading Services and Resources Status Updates

CityLibrary gains Customer Service Excellence Standard

City’s Library Services Team has been awarded the Customer Service Excellence (CSE) Standard.  The standard assesses a huge number of elements and criteria, including feedback from library users, to determine the highest quality service. This is something we could not have achieved if it was not for the help of our wonderful customers, both students…Continue Reading CityLibrary gains Customer Service Excellence Standard