Library Loves Feedback: 18th to 24th November 2019

Once again Library Staff will be popping-up across City to find out what you think about Library Services. We want to know what you love and why you love it: plus, your ideas for how we can improve things too.

Your feedback makes a difference: we use it to help plan and make changes for the benefit of everyone who uses the Library’s services, resources and spaces.

We’ll have our usual in-person pop-up stalls, plus our popular feedback walls so that you can post your comments anonymously, read other people’s thoughts and see responses from Library Staff. If you don’t make it in, you can submit your feedback online: https://city-uk.libwizard.com/f/feedback-2019.

Poster advertising Library Loves Feedback
Library Loves Feedback

As a massive “thank you” for giving us your feedback, we’ll have some fabulous freebies and prizes to giveaway too!

Here are details of our pop-up locations for this year:

Northampton Square:

Monday 18th Nov Myddleton Street Building Reception Area 12:15-12:45
Tuesday 19th Nov University Building Pavilion 13:15-13:45
Wednesday 20th Nov University Building Stalls – Level 1 Walkway 12:15-12:45
Thursday 21st Nov College Building Entrance Area 13:15-13:45
Friday 22nd Nov University Building Stalls – Level 1 Walkway 13:15-13:45

City Law School, Gray’s Inn Place:

Tuesday 19th Nov Common Room, Atkin Building, Gray’s Inn Place 11:45-12:15

Cass Business School, Bunhill Row:

Thursday 21st Nov Bunhill Row, 1st floor, outside Cass Learning Resource Centre 15:15-15:45

Finally, there are loads of other ways to contact us too throughout the year including via email, Online Chat, and Social Media: tell us what you think!

Library Loves… Feedback: 19th – 23rd November 2018

Library Staff will be popping-up across City this week to find out what you think about Library Services. We want to know what you love and why you love it: plus, your ideas for how we can improve things too.

Your feedback really does make a difference: it helps us plan and make changes for the benefit of everyone who uses the Library’s services, resources and spaces.

As well as our in-person pop-ups we’ll also have our popular Feedback Walls at all sites so that you can post your comments anonymously, read other people’s thoughts and see responses from Library Staff.

Poster advertising Library Loves Feedback
Library Loves Feedback

And as a thank you for giving us your feedback we’ll have some fabulous freebies and prizes to giveaway!

Details of our pop-ups are:

Northampton Square:

Monday 19th Nov

 

Drysdale Building 1st floor walkway – opposite Careers 12:30-13:00

Tuesday 20th Nov

 

University Building Reception Area 13:00-13:30

Wednesday 21st Nov

 

University Building Stalls – Level 1 Walkway 12:15-12:45

Thursday 22nd Nov

 

College Building Entrance Area 13:00-13:30

Friday 24th Nov

 

Drysdale Building 1st floor walkway – opposite Careers 13:00-13:30

City Law School, Gray’s Inn Place:

Tuesday 20th Nov

 

Common Room, Atkin Building, Gray’s Inn Place 11:45-12:15

Cass Business School, Bunhill Row:

Wednesday 21st Nov

 

Outside the Cass Learning Resource Centre 14:15-14:45

Don’t forget, there are lots of other ways to contact us too including via email, Online Chat, and Social Media: let us know what you think!

 

New water fountains at Northampton Square

Following students’ feedback, we have worked with our colleagues in Property and Facilities to install two new water fountains in the Northampton Square Library.

You can now refill your water bottle from the following locations:

  • Level 2: in the lift/stairwell area near the window
  • Level 3: in the lift/stairwell area near the window
  • Level 5: towards the back of the floor near the Music section (shelfmarks 780s)
The three water fountains at Northampton Square
From left to right, the water fountains on Levels 2, 3 and 5 in the Northampton Square Library

Level 3 at Northampton Square Library

Although the spaces in the Northampton Square Library have been quieter over the summer, library staff have been busy using your feedback to make changes.

level 3 can be very loud, reducing noise levels would be very good

This was a common theme in our recent feedback campaigns, with many of you suggesting that you would appreciate a quieter, more studious study space on Level 3.

From September, Level 3 of the Northampton Square Library is for quiet study.  When using Level 3 please keep conversations to a minimum, and if you want to work in a large group be considerate of your fellow students and book a group study room or use one of the other collaborative study spaces throughout the University, such as in the Tait Building.

To make the space more suitable for quiet study we have purchased new furniture and the last pieces will be delivered and installed this week.

Woman reading book in library

Library Staff Love #11: Socialising

Pubs. Coffee shops. Quiz nights. Private parties which come with embossed invitation cards and stringent dress codes. There are many ways in which Librarians choose to spend their time away from the Library.

However, they’re at their best socialising in the workplace.

The thing I love most about CityLibrary (and in fact the world of libraries as a whole) is the engagement with our users- you.

To start with, Librarians are all over social media: exchanging ideas, sharing opinions, Twittertalking to people; and it has become a great way for us to get feedback on the things we do well and the things we could do better. Whether it’s Twitter, Facebook, Instagram or even LibChat, we love to know what you think and to hear about your experiences whilst part of our community here at City, University of London.

Or, if typing and clicking isn’t your thing, why not try Chat Classic? We have staff at service desks across all of our sites (as well as ‘roving’ throughout the Northampton Square Library) who are more than happy to help out with in-person enquiries. Or to just have a natter really.

So do come along, say hello, send us your Tweets and messages, or waive frantically to grab our attention, whatever works for you.

Thank you

Did you notice the Library Loves Feedback campaign in February?

You may have seen the library staff popping up around the university, soliciting your feedback in exchange for chocolates, pens or post-it notes.

Or you might have written a suggestion on one of our feedback walls.

Or you may even have gone online to add to our virtual feedback wall.

If you took part, then THANK YOU!

We’re now in the process of going through all your suggestions, criticism and praise, looking for ways we can keep improving the Library Service.

Where you’ve highlighted an issue that the Library Service can’t tackle by itself, such as something related to IT or to the building works, we’ll pass your feedback on to area of the university responsible or work with them to improve matters.

At the risk of disappointing one optimistic student however, we won’t be going with your suggestion of employing belly dancers to keep you amused.

Social Media

Stapling in CityLibrary

Our recent Feedback Wall showed that you are keen to see stapling in CityLibrary.  

The stapling feedback we received
The stapling feedback we received

Well, did you know that you can use the larger combined printers and photocopiers in the library for stapling, too?  
The option can be selected from the Printer Properties menu.  From here you can get the printer do many of the things you might want it to do, such as print in colour, print multiple pages or multiple slides on one sheet.
Through the Finishing part of the menu, you can select Stapling: this section allows you to say how many pages you would like stapled together and whether you want your work stapled in the top left corner or in a booklet format.

 

Check out this video that shows you how:


Give it a go – it’s a useful and new function that can be used to staple essays or lecture notes at the same time as printing them!

 

We want your feedback

Design, Deliver and Develop Library Services

Last year we asked you for your feedback to help improve Library Services and you responded in droves. Over 4,300 students took part in at least one university survey, including 73.9% of final year undergrads who took part in the National Student Survey. You can find out more about the changes that have taken place around the university on the university’s website.


Your feedback is instrumental in designing, delivering and developing your Library Service. We’ve made lots of improvements over the past two years, much of which has been as a direct result of student feedback. So please keep the feedback coming, it really does make a difference.”

Louise Doolan, Director of Library Services

These are just some reasons why you should give your feedback. In the past two years we have made the following changes to Library Services.

Cold Food policy

You can now bring cold food into the all libraries. To stop other students being disrupted we only ask that the food is cold, that it isn’t smelly or messy, and that you use the bins afterwards. So far this scheme has been very successful.

Coldfood

Library Essentials

Library Services have introduced a new series of short workshops to help you get up to scratch on all aspects of Library Services. From Getting to know CityLibrary to employability workshops these series will help you get the most from Library Services during your time at City.

Opening Hours

  • Northampton Square Library and Cass Learning Resource Centre are both open 24/7 during exams (in January and May)
  • Northampton Square is now open between Christmas and New Year
  • We have also introduced regular Sunday opening throughout term time at Gray’s Inn Place
  • The new Graduate School Library Centre is open for the same hours as the University Library during term time.

newsletter entrance exit

More seats for you

Following feedback we have added:

  • More seats than ever in all the libraries.
  • A new Welcome Zone in the Cass Learning Resource Centre designed to support interactive student engagement
  • A new group study room at Gray’s Inn Place Library
  • A completely new silent study computer lab on level 6 of the University Library
  • 53 new study spaces (and counting) on levels 5 and 6 of the University Library

25528
More Stuff on shelves

In the last two years, acting directly on feedback from you, we have:

  • Dedicated funds set aside to buy books recommended by you. Suggest a book to Read for Research or More Books and we will buy it.
  • Expanded print and e-book collections using student-led selection models
  • Expanded e-journal collections across all subject areas
  • Purchased new databases to support education
  • Purchased additional Bloomberg terminals
  • Introduced fiction collections at the University, Cass and Law libraries.

Borrow More Books newsletter

Easier Services

  • We introduced CityLibrary Search, a new resource discovery tool, making it easier for you to search a wide range of Library resources from a single search bar. We have made several smaller improvements to how it works because of feedback from you.
  • You can now pay fines online to help you manage your library account.
  • You can now book a 1-2-1 with a subject Librarian through our “one click” system.
  • You can check our LibAnswers website for any FAQs.