We will be updating the login for some of our online library resources in the week commencing 23rd November.
How will this affect me?
This work will affect the way you login to the following online library resources which use the OpenAthens or Institutional login.
What should I do?
All users are asked to back up any important research data in these databases by Wednesday the 25th November.
Please be aware there may be intermittent access issues for some resources during the week of 23rd to 30th November while publishers systems update.
We aim to make the process as seamless as possible. However, whilst we are working with publishers to try and maintain our users’ personal settings, we cannot guarantee changes to users’ settings will not occur.
As a precaution, please can you save any personal settings, files and folders on online library resources websites that you have associated with your City account details before the 25th Nov. This is to minimise any risk to your research data.
From 23rd November onwards, you will start to see changes to login screens when you follow options to sign in via institution or sign in via OpenAthens.
Things to be aware of
If you have a personal account you may need to re-associate it with your login the next time you access a database (e.g. ThomsonReuters OnePass)
If you have saved searches and alerts you may need to set them up again.
If you have bookmarked resources you may need to re-bookmark them.
Please contact us via firstname.lastname@example.org if you need any help.
This will only affect online library resources that use an OpenAthens or institutional sign in as below.
Please accept our apologies for any inconvenience caused. Contact our E-Access Team via email@example.com if you have questions or need any help at all.
Need somewhere to work quietly and comfortably? Desks for studying at the Northampton Square and Business School Libraries are available to book on the CityLibrary website. There are study spaces with and without PCs and computers with financial resources.
We are pleased to announce that Financial resources on site are now available to students.
For those of you able to come to campus, 12 terminals are currently available in the Business School at Bunhill Row, and 6 terminals at Northampton Square Library will be available from Monday 5th October. Continue reading Financial databases on site access
Attention Business students! Whether you are new to the Business School or you just want to brush up on your academic skills, you can quickly learn about which resources you can use and how to access them with our new Business Library Online Resources videos.
They average about 10 minutes in length each and consist of the following:
Business Libary Online Resources: get started -This video gives you a quick introduction to finding and using our wealth of online resources through our website and our library guides. We have specialist resources available for financial data, company information, market research, academic research, news and current awareness, and citing and referencing.
The buildings might be closed but CityLibrary is most definitely open. Whatever help you need accessing and using Library resources and services, there are lots of ways you can get it, including:
We have extended our Online Chat service so you can now speak to a member of Library staff online from 9am to 5pm during weekdays. You can find the Online Chat box via the Library homepage.
When Online Chat isn’t available, you can still ask questions and find answers using our Ask Us service. If you can’t find an answer to your question straight away, simply submit a new question and we’ll get back to you with an answer as soon as possible.
City’s Library Services Team has been awarded the Customer Service Excellence (CSE) Standard. The standard assesses a huge number of elements and criteria, including feedback from library users, to determine the highest quality service.
This is something we could not have achieved if it was not for the help of our wonderful customers, both students and staff, who assisted in talking with the CSE assessors and who help us run a successful service in different ways.
Our assessors picked up on several factors relating to our relationship with our students. Our social media game was praised as being beyond the standard and, without your interaction with our tweets and posts on CityLibrary News, Instagram, Twitter and Facebook, these efforts would be wasted – so thank you so much for interacting with us online as well as in person.
We were also commended on our commitment to continuous improvement where, really, it is you who drive this, you who make us a success. Without your engagement with our Feedback pop-ups, for example, we would not know how we do better – because it is what You Say that We Do. We are currently looking at the feedback we received last month but you can let us know at any time what we are doing well and what are not doing well at our Help Desks where you can talk to our staff or fill out a form.
So thank you for making us a Customer Service Excellence success!
Thank you for helping us celebrate 125 years of City. As our anniversary year draws to a close we would like to remind you that Part 2 of the exhibition The Story of City: life, learning and legacy will run until the end of December, so please visit while you can. The exhibition is open to all and is located at the foot of the Great Staircase in the Pavilion, University Building.
The second part of the exhibition explores everyday life during the early years of the Institute. Find out more about the academic and social activities of the Institute. Learn about the origins of Student Union Mascot, King Carrot and travel back to the 1896 opening to the general public of Clerkenwell who enjoyed access to the swimming baths and entertainments in the Great Hall.
On display are items from the City Archive including student exercise books and early prospectus. You can also see a reproduction of the time capsule which was buried under the Foundation Stone of the College Building in 1894. Visit the online exhibition where you can find out more and examine in detail digital replicas of a selection of documents, such as this 1923 laboratory workbook of Telegraphy student Philip de la Haye le Marquand.
We would love to hear your thoughts on the exhibition, please share your feedback or your memories of City in the comments below.