Westlaw and Practical Law Essential Maintenance 30th November 5pm

Westlaw Uk / Westlaw Books / Practical Law

The CityLibrary Login screen for these databases will change from 5pm today, 30th November.

Sign in via the IT login screen when prompted.

There will be some downtime overnight when Westlaw personal folders will not be available.

Please contact us at e-access@city.ac.uk if you need any help

Essential maintenance to Westlaw, LexisLibrary, Nexis and other databases from Monday 23rd November

We will be updating the login for some of our online library resources in the week commencing 23rd November.

How will this affect me?

This work will affect the way you login to the following online library resources which use the OpenAthens or Institutional login.

  • Westlaw UK
  • Westlaw Books
  • Practical Law
  • Lawtel
  • LexisLibrary
  • Nexis UK
  • JustisOne

What should I do?

All users are asked to back up any important research data in these databases by Wednesday the 25th November.

Please be aware there may be intermittent access issues for some resources during the week of 23rd to 30th November while publishers systems update.

We aim to make the process as seamless as possible.  However, whilst we are working with publishers to try and maintain our users’ personal settings, we cannot guarantee changes to users’ settings will not occur.

As a precaution, please can you save any personal settings, files and folders on online library resources websites that you have associated with your City account details before the 25th Nov.  This is to minimise any risk to your research data.

From 23rd November onwards, you will start to see changes to login screens when you follow options to sign in via institution or sign in via OpenAthens.

OpenAthens Login Screen

Things to be aware of

  • If you have a personal account you may need to re-associate it with your login the next time you access a database (e.g. ThomsonReuters OnePass)
  • If you have saved searches and alerts you may need to set them up again.
  • If you have bookmarked resources you may need to re-bookmark them.
  • Please contact us via e-access@city.ac.uk if you need any help.
  • This will only affect online library resources that use an OpenAthens or institutional sign in as below.

Please accept our apologies for any inconvenience caused. Contact our E-Access Team via e-access@city.ac.uk if you have questions or need any help at all.

 

Book Study Spaces

Need somewhere to work quietly and comfortably?  Desks for studying at the Northampton Square and Business School Libraries are available to book on the CityLibrary website.  There are study spaces with and without PCs and computers with financial resources. 

Access to the Library is only available to students and staff who have items to collect or have booked individual study spaces. You must book ahead of your visit to the Library.  Continue reading Book Study Spaces

Brush up on your academic skills this autumn

Do you ever feel overwhelmed when you’re assigned to write an essay? Do you struggle to manage your time effectively? Do you want to get better at sitting exams?

Our colleagues in the Academic Skills Team are hosting a series of Study Skills webinars that address these common challenges and more.

These webinars are designed to support you when learning remotely and will begin on the 16th of October, running through to 8th of December. They include: Continue reading Brush up on your academic skills this autumn

Financial databases on site access

We are pleased to announce that Financial resources on site are now available to students.

For those of you able to come to campus, 12 terminals are currently available in the Business School at Bunhill Row, and 6 terminals at Northampton Square Library will be available from Monday 5th October. Continue reading Financial databases on site access

5 videos for Business students

Attention Business students! Whether you are new to the Business School or you just want to brush up on your academic skills, you can quickly learn about which resources you can use and how to access them with our new Business Library Online Resources videos.

They average about 10 minutes in length each and consist of the following:

Video: Business Library Online Resources: getting started

  1. Business Libary Online Resources: get started -This video gives you a quick introduction to finding and using our wealth of online resources through our website and our library guides. We have specialist resources available for financial data, company information, market research, academic research, news and current awareness, and citing and referencing.

Continue reading 5 videos for Business students

Business Library at Bunhill Row now open

The Business Library at Bunhill Row has partially reopened to staff and students for Click & Collect items and bookable study spaces.

While we continue to provide comprehensive online support via chatAsk Us and online appointments, we are also introducing limited access to study spaces and PCs, as well as to requesting items via a Click & Collect service. Continue reading Business Library at Bunhill Row now open

CityLibrary online

The buildings might be closed but CityLibrary is most definitely open. Whatever help you need accessing and using Library resources and services, there are lots of ways you can get it, including:

Online Chat

We have extended our Online Chat service so you can now speak to a member of Library staff online from 9am to 5pm during weekdays. You can find the Online Chat box via the Library homepage.

Ask Us

When Online Chat isn’t available, you can still ask questions and find answers using our Ask Us service. If you can’t find an answer to your question straight away, simply submit a new question and we’ll get back to you with an answer as soon as possible.

Appointments with a Subject Librarian

Our Subject Librarians are available for appointments via Teams or telephone. Book an appointment online or contact your Subject Librarian to arrange a suitable date/time.

Research support

If you need help with your PhD research project, guidance on Open Access publishing via City Research Online or advice relating to Copyright, you can contact a member of our Research Support Team.

Library Guides

Find advice, guidance, tips and useful links via our Library Guides, including subject-specific pages for each School, and information on the types of services and resources available.

Library Guides Homepage

CityLibrary News and Social media

Keep up-to-date with all things Library related by subscribing to CityLibrary News or following us on Twitter, Instagram or Facebook.

Finally, as ever, you can email library@city.ac.uk with your questions, comments and suggestions and use our online feedback form too.

 

Keep taking care of yourselves, and each other.

CityLibrary gains Customer Service Excellence Standard

City’s Library Services Team has been awarded the Customer Service Excellence (CSE) Standard.  The standard assesses a huge number of elements and criteria, including feedback from library users, to determine the highest quality service.

This is something we could not have achieved if it was not for the help of our wonderful customers, both students and staff, who assisted in talking with the CSE assessors and who help us run a successful service in different ways.

Social Media

Our assessors picked up on several factors relating to our relationship with our students. Our social media game was praised as being beyond the standard and, without your interaction with our tweets and posts on CityLibrary News, Instagram, Twitter and Facebook, these efforts would be wasted – so thank you so much for interacting with us online as well as in person.

Continous Improvement

We were also commended on our commitment to continuous improvement where, really, it is you who drive this, you who make us a success. Without your engagement with our Feedback pop-ups, for example, we would not know how we do better – because it is what You Say that We Do. We are currently looking at the feedback we received last month but you can let us know at any time what we are doing well and what are not doing well at our Help Desks where you can talk to our staff or fill out a form.

So thank you for making us a Customer Service Excellence success!

The Story of City exhibition – ending soon

Thank you for helping us celebrate 125 years of City. As our anniversary year draws to a close we would like to remind you that Part 2 of the exhibition The Story of City: life, learning and legacy will run until the end of December, so please visit while you can. The exhibition is open to all and is located at the foot of the Great Staircase in the Pavilion, University Building.

The second part of the exhibition explores everyday life during the early years of the Institute. Find out more about the academic and social activities of the Institute. Learn about the origins of Student Union Mascot, King Carrot and travel back to the 1896 opening to the general public of Clerkenwell who enjoyed access to the swimming baths and entertainments in the Great Hall.

On display are items from the City Archive including student exercise books and early prospectus.  You can also see a reproduction of the time capsule which was buried under the Foundation Stone of the College Building in 1894. Visit the online exhibition where you can find out more and examine in detail digital replicas of a selection of documents, such as this 1923 laboratory workbook of Telegraphy student Philip de la Haye le Marquand.

We would love to hear your thoughts on the exhibition, please share your feedback or your memories of City in the comments below.